mouse acceleration does not work on Logitech G402 Mouse

Bug #1913198 reported by blue-on
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

i am using Logitech G402 Gaming mouse.
ubuntu changes cursor speed faster when mouse speed fast, which is named as "Mouse Acceleration". this is activated by default.
but somehow, this does not work with my G402 mouse. the cursor just moves with no acceleration.
so i checked if my acceleration profile is incorrect with gnome-tweaks, and it was set to 'default'. regardless how i change "Acceleration Profile", it just moves without acceleration. weird thing is changing acceleration profile between "Default"(Adaptive) and "Flat" does something. 'flat' gives much wider range to mouse speed slider on system settings, fast is too fast, slow is too slow.

i checked this with various version and distribution to confirm this is bug. all version listed below is tested on USB live boot system with default settings.
affected version i checked:
-Ubuntu 18.04 and variants
-Ubuntu 19.04 and variants
-Ubuntu 19.10 and variants
-Ubuntu 20.04 and variants
-Ubuntu 20.10 latest release with package update and variants

other affected distribution i checked:
-Debian buster latest Gnome release
-Debian buster latest LXQt release
-Fedora workstation latest network install

as this bug affects wide range of linux distributions, i belive this is x11-related or driver issue but i have no idea which one is the problem.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50.7
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: KDE
DistroRelease: Ubuntu 20.10
InstallationDate: Installed on 2020-11-01 (307 days ago)
InstallationMedia: Kubuntu 20.10 "Groovy Gorilla" - Release amd64 (20201022)
IwConfig:
 lo no wireless extensions.

 enp34s0 no wireless extensions.
MachineType: Micro-Star International Co., Ltd. MS-7B79
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=ko_KR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic root=UUID=0bf4bca5-1b56-4ad6-88e0-cc67b1fdedd2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-63.71-generic 5.8.18
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-63-generic N/A
 linux-backports-modules-5.8.0-63-generic N/A
 linux-firmware 1.190.6
RfKill:

Tags: groovy
Uname: Linux 5.8.0-63-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/12/2020
dmi.bios.release: 5.14
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: A.H0
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: X470 GAMING PLUS (MS-7B79)
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrA.H0:bd06/12/2020:br5.14:svnMicro-StarInternationalCo.,Ltd.:pnMS-7B79:pvr2.0:rvnMicro-StarInternationalCo.,Ltd.:rnX470GAMINGPLUS(MS-7B79):rvr2.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7B79
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 2.0
dmi.sys.vendor: Micro-Star International Co., Ltd.

blue-on (blue-on)
tags: added: amd64 focal groovy ubuntu
blue-on (blue-on)
Changed in ubuntu:
status: New → In Progress
status: In Progress → New
Paul White (paulw2u)
affects: ubuntu → linux (Ubuntu)
tags: removed: groovy ubuntu
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1913198

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
blue-on (blue-on) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected groovy
description: updated
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blue-on (blue-on) wrote : AudioDevicesInUse.txt

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blue-on (blue-on) wrote : CRDA.txt

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blue-on (blue-on) wrote : CurrentDmesg.txt

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blue-on (blue-on) wrote : Lspci.txt

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blue-on (blue-on) wrote : Lspci-vt.txt

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blue-on (blue-on) wrote : Lsusb.txt

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blue-on (blue-on) wrote : Lsusb-t.txt

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blue-on (blue-on) wrote : Lsusb-v.txt

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blue-on (blue-on) wrote : PaInfo.txt

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blue-on (blue-on) wrote : ProcCpuinfo.txt

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blue-on (blue-on) wrote : ProcCpuinfoMinimal.txt

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blue-on (blue-on) wrote : ProcInterrupts.txt

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blue-on (blue-on) wrote : ProcModules.txt

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blue-on (blue-on) wrote : PulseList.txt

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blue-on (blue-on) wrote : UdevDb.txt

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blue-on (blue-on) wrote : WifiSyslog.txt

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blue-on (blue-on) wrote : acpidump.txt

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed
no longer affects: fedora
no longer affects: debian
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