rtw88_pci causes system to freeze with rtl8821ce wireless card

Bug #1954565 reported by Marios
This bug report is a duplicate of:  Bug #1927808: rtw88_8821ce causes freeze. Edit Remove
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I have an HP dw-1015nv laptop, with a realtek rtl8821ce wireless/bluetooth card. After installing ubuntu, the system would randomly freeze. The fan spun up to max and there was no response from the keyboard or on the screen. I noticed that this issue stopped after disabling WiFi. After doing some research i found out that creating a file in /etc/modprobe.d/ called rtw88_pci.conf with the contents: options rtw88_pci disable_aspm=1 , the problem stopped. Is there any way to implement this by default? It might take new users a long time to understand what is happening and they may be discouraged from using ubuntu in the future.

uname -a
Linux HP-Laptop-15-dw1xxx 5.13.0-23-generic #23-Ubuntu SMP Fri Nov 26 11:41:15 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

Distributor ID: Ubuntu
Description: Ubuntu 21.10
Release: 21.10
Codename: impish

ProblemType: Bug
DistroRelease: Ubuntu 21.10
Package: linux-image-5.13.0-23-generic 5.13.0-23.23
ProcVersionSignature: Ubuntu 5.13.0-23.23-generic 5.13.19
Uname: Linux 5.13.0-23-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu71
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mariosk 1457 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Dec 11 13:12:27 2021
InstallationDate: Installed on 2021-12-10 (0 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
MachineType: HP HP Laptop 15-dw1xxx
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-23-generic root=UUID=42675131-6ed1-45be-b3aa-736d2fe0d3be ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.13.0-23-generic N/A
 linux-backports-modules-5.13.0-23-generic N/A
 linux-firmware 1.201.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/15/2021
dmi.bios.release: 15.53
dmi.bios.vendor: Insyde
dmi.bios.version: F.53
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 85F2
dmi.board.vendor: HP
dmi.board.version: 37.29
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 37.29
dmi.modalias: dmi:bvnInsyde:bvrF.53:bd10/15/2021:br15.53:efr37.29:svnHP:pnHPLaptop15-dw1xxx:pvrType1ProductConfigId:rvnHP:rn85F2:rvr37.29:cvnHP:ct10:cvrChassisVersion:sku2E7F7EA#AB7:
dmi.product.family: 103C_5335KV HP Notebook
dmi.product.name: HP Laptop 15-dw1xxx
dmi.product.sku: 2E7F7EA#AB7
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

Revision history for this message
Marios (marios239) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
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