Ubuntu
linux package

0011:7788 Removable storage device not detected as block device

Bug #918813 reported by Jorge Rama
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

I acquired a usb stick from Vodafone with 8 GB, ever since then I tried to use the stick on Ubuntu Oneiric Ocelot 32 Bits and 64 Bits. In both cases I cannot see the device on Nautilus.

The syslog shows several lines like these:

Jan 19 17:22:29 desktop-linux kernel: [408448.673347] scsi 9:0:0:0: Direct-Access Generic Flash Disk 8.00 PQ: 0 ANSI: 2
Jan 19 17:22:29 desktop-linux kernel: [408448.816390] sd 9:0:0:0: Attached scsi generic sg3 type 0
Jan 19 17:22:29 desktop-linux kernel: [408448.819194] sd 9:0:0:0: [sdc] 16404480 512-byte logical blocks: (8.39 GB/7.82 GiB)
Jan 19 17:22:29 desktop-linux kernel: [408448.820245] sd 9:0:0:0: [sdc] Write Protect is off
Jan 19 17:22:29 desktop-linux kernel: [408448.820250] sd 9:0:0:0: [sdc] Mode Sense: 03 00 00 00
Jan 19 17:22:29 desktop-linux kernel: [408448.821254] sd 9:0:0:0: [sdc] No Caching mode page present
Jan 19 17:22:29 desktop-linux kernel: [408448.821259] sd 9:0:0:0: [sdc] Assuming drive cache: write through
Jan 19 17:22:29 desktop-linux kernel: [408448.824825] sd 9:0:0:0: [sdc] No Caching mode page present
Jan 19 17:22:29 desktop-linux kernel: [408448.824831] sd 9:0:0:0: [sdc] Assuming drive cache: write through
Jan 19 17:22:29 desktop-linux kernel: [408448.943426] sdc:
Jan 19 17:22:29 desktop-linux kernel: [408448.947698] sd 9:0:0:0: [sdc] No Caching mode page present
Jan 19 17:22:29 desktop-linux kernel: [408448.947704] sd 9:0:0:0: [sdc] Assuming drive cache: write through
Jan 19 17:22:29 desktop-linux kernel: [408448.947709] sd 9:0:0:0: [sdc] Attached SCSI removable disk
Jan 19 17:23:00 desktop-linux kernel: [408479.952024] usb 1-6: reset high speed USB device number 8 using ehci_hcd
Jan 19 17:23:09 desktop-linux wpa_supplicant[1243]: WPA: Group rekeying completed with 08:76:ff:87:57:54 [GTK=TKIP]
Jan 19 17:23:30 desktop-linux udevd[7339]: timeout '/sbin/blkid -o udev -p /dev/sdc'
Jan 19 17:23:31 desktop-linux kernel: [408510.928025] usb 1-6: reset high speed USB device number 8 using ehci_hcd
Jan 19 17:23:31 desktop-linux udevd[7339]: timeout: killing '/sbin/blkid -o udev -p /dev/sdc' [7605]
Jan 19 17:24:02 udevd[7339]: last message repeated 31 times
Jan 19 17:24:02 desktop-linux kernel: [408542.032019] usb 1-6: reset high speed USB device number 8 using ehci_hcd
Jan 19 17:24:03 desktop-linux udevd[7339]: timeout: killing '/sbin/blkid -o udev -p /dev/sdc' [7605]
Jan 19 17:24:18 udevd[7339]: last message repeated 14 times
Jan 19 17:24:18 desktop-linux kernel: [408557.341517] usb 1-6: USB disconnect, device number 8

Also if I try to "sudo fdisk -l" the console stops responding.

I also tried the pen drive on several Microsoft systems and it worked correctly.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: udev 173-0ubuntu4.1
ProcVersionSignature: Ubuntu 3.0.0-15.25-generic 3.0.13
Uname: Linux 3.0.0-15-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
Date: Thu Jan 19 17:21:56 2012
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HotplugNewDevices: /dev/sdc
HotplugNewMounts:

InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-15-generic root=UUID=8f39c17a-5cad-4732-9698-c6abc1fa239a ro quiet splash vt.handoff=7
SourcePackage: udev
Symptom: storage
Title: Removable storage device not detected as block device
UdisksMonitorLog: Monitoring activity from the disks daemon. Press Ctrl+C to cancel.
UpgradeStatus: Upgraded to oneiric on 2011-10-25 (85 days ago)
dmi.bios.date: 11/18/2009
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS P5N-E SLI ACPI BIOS Revision 1406
dmi.board.name: P5N-E SLI
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSP5N-ESLIACPIBIOSRevision1406:bd11/18/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5N-ESLI:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
ApportVersion: 2.12.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: ubuntu 3974 F.... pulseaudio
 /dev/snd/controlC1: ubuntu 3974 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 3974 F.... pulseaudio
CasperVersion: 1.336
DistroRelease: Ubuntu 13.10
LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130827)
MachineType: ASUSTeK Computer INC. G1-P7P55E
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --
ProcVersionSignature: Ubuntu 3.11.0-4.9-generic 3.11.0-rc7
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-4-generic N/A
 linux-backports-modules-3.11.0-4-generic N/A
 linux-firmware 1.113
RfKill:

StagingDrivers: r8712u
Tags: saucy staging
Uname: Linux 3.11.0-4-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 12/29/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0308
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: G1-P7P55E
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0308:bd12/29/2009:svnASUSTeKComputerINC.:pnG1-P7P55E:pvrX.0x:rvnASUSTeKComputerINC.:rnG1-P7P55E:rvrX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: G1-P7P55E
dmi.product.version: X.0x
dmi.sys.vendor: ASUSTeK Computer INC.

See original description
Revision history for this message
Jorge Rama (jorgehsrama) wrote :
Martin Pitt (pitti)
affects: udev (Ubuntu) → linux (Ubuntu)
Brad Figg (brad-figg)
Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . If possible, please test the latest v3.2 kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed by the mainline kernel, please add the following tag 'kernel-fixed-upstream-KERNEL-VERSION'. For example, if kernel version 3.2-rc1 fixed the issue, the tag would be: 'kernel-fixed-upstream-v3.2-rc1'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'. If you believe this bug does not require upstream testing, please add the tag: 'kernel-upstream-testing-not-needed'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[1] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.2-precise/

tags: added: needs-upstream-testing
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Jorge Rama (jorgehsrama)
tags: added: kernel-bug-exists-upstream
removed: needs-upstream-testing
Revision history for this message
Jorge Rama (jorgehsrama) wrote :

I tried the indicated kernel (v3.2-precise) and was unable to boot into the Gnome Environment. In recovery mode I had access to the root console and tried to plug in the usb stick.

I received a lot of lines directly into the console similar to these:

Jan 19 17:22:29 desktop-linux kernel: [408448.673347] scsi 9:0:0:0: Direct-Access Generic Flash Disk 8.00 PQ: 0 ANSI: 2
Jan 19 17:22:29 desktop-linux kernel: [408448.816390] sd 9:0:0:0: Attached scsi generic sg3 type 0
Jan 19 17:22:29 desktop-linux kernel: [408448.819194] sd 9:0:0:0: [sdc] 16404480 512-byte logical blocks: (8.39 GB/7.82 GiB)
Jan 19 17:22:29 desktop-linux kernel: [408448.820245] sd 9:0:0:0: [sdc] Write Protect is off
Jan 19 17:22:29 desktop-linux kernel: [408448.820250] sd 9:0:0:0: [sdc] Mode Sense: 03 00 00 00
Jan 19 17:22:29 desktop-linux kernel: [408448.821254] sd 9:0:0:0: [sdc] No Caching mode page present
Jan 19 17:22:29 desktop-linux kernel: [408448.821259] sd 9:0:0:0: [sdc] Assuming drive cache: write through
Jan 19 17:22:29 desktop-linux kernel: [408448.824825] sd 9:0:0:0: [sdc] No Caching mode page present
Jan 19 17:22:29 desktop-linux kernel: [408448.824831] sd 9:0:0:0: [sdc] Assuming drive cache: write through
Jan 19 17:22:29 desktop-linux kernel: [408448.943426] sdc:
Jan 19 17:22:29 desktop-linux kernel: [408448.947698] sd 9:0:0:0: [sdc] No Caching mode page present
Jan 19 17:22:29 desktop-linux kernel: [408448.947704] sd 9:0:0:0: [sdc] Assuming drive cache: write through
Jan 19 17:22:29 desktop-linux kernel: [408448.947709] sd 9:0:0:0: [sdc] Attached SCSI removable disk

 In lsusb there was a line without the hardware identification:
...
Bus 002 Device 002: ID 046d:c517 Logitech, Inc. LX710 Cordless Desktop Laser
Bus 002 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 008: ID 0011:7788

-------------------------------------------------------------------

I also tried using a different usb stick that works properly and I noticed that the following line

desktop-linux kernel: [408448.943426] sdc:

was different

desktop-linux kernel: [408448.943426] sdc: sdc1

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Jorge Rama (jorgehsrama) wrote :

Recently upgraded to Ubuntu 12.04 LTS.

Problem with usb pen drive still occurs (kernel version (3.2.0-21-generic).

Revision history for this message
Jorge Rama (jorgehsrama) wrote :

Issue still present in Ubuntu 12.10

Revision history for this message
penalvch (penalvch) wrote :

Jorge Rama, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11-rc5

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: latest-bios-1406 needs-upstream-testing
tags: added: precise quantal
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Jorge Rama (jorgehsrama) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected saucy staging
description: updated
Revision history for this message
Jorge Rama (jorgehsrama) wrote : BootDmesg.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : CRDA.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : IwConfig.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : Lspci.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : Lsusb.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : ProcEnviron.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : ProcModules.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : PulseList.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : UdevDb.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : UdevLog.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : WifiSyslog.txt

apport information

Revision history for this message
Jorge Rama (jorgehsrama) wrote : Re: Removable storage device not detected as block device

The previous files were retrieved after downloading the iso located at http://cdimage.ubuntu.com/daily-live/current/
and running the command apport-collect -p linux 918813

Revision history for this message
Jorge Rama (jorgehsrama) wrote :

As requested I attach the lsusb -v command output

Revision history for this message
Jorge Rama (jorgehsrama) wrote :

I have tested the latest Mainline Kernel (v3.12-rc1) as requested previously and the issue persists

tags: added: kernel-bug-exists-upstream-v3.12-rc1
removed: needs-upstream-testing
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
summary: - Removable storage device not detected as block device
+ 0011:7788 Removable storage device not detected as block device
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Jorge Rama (jorgehsrama) wrote :

If I recalll correcly when I purchased the pen drive I was already using Oneiric to I do not know if it worked in any of the previous versions of Ubuntu.

penalvch (penalvch)
tags: added: needs-upstream-testing
removed: kernel-bug-exists-upstream
Revision history for this message
manu (madaguilar) wrote :

It seems there's something wrong (or tricky, at least) at a very low level:
I bought one of these flash memory with 16 Gb, and it run in windows, but not in ubuntu.
After this: http://reboot.pro/topic/18469-formating-usb-with-manufacturer-tool/ (only the one at the last comment, http://www.usbdev.ru/?wpfb_dl=3188 ), it became a 6 Gb stick!

Revision history for this message
penalvch (penalvch) wrote :

manu, if you have a bug in Ubuntu, the Ubuntu Kernel team, Ubuntu Bug Control team, and Ubuntu Bug Squad would like you to please file a new report by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report would delay your problem being addressed as quickly as possible.

No need exists to comment here at this time. After reading the above documentation in it's entirety, if you have further questions, you are welcome to redirect them to the appropriate mailing list or forum via http://www.ubuntu.com/support/community/mailinglists , or you may contact me directly.

Thank you for your understanding.

Revision history for this message
Jorge Rama (jorgehsrama) wrote :

Finally managed to regress test with Lucid.

The issue was present.

penalvch (penalvch)
tags: added: lucid
Revision history for this message
Jorge Rama (jorgehsrama) wrote :

The issue is still present with the kernel available at http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-trusty/

Revision history for this message
Jorge Rama (jorgehsrama) wrote :

The issue is present as well with this kernel (v.3.12.1-trusty)

Revision history for this message
penalvch (penalvch) wrote :

Jorge Rama, could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.13-rc1-trusty/ and advise on the results?

Revision history for this message
Jorge Rama (jorgehsrama) wrote :

Still present with this latest version of the kernel

Revision history for this message
penalvch (penalvch) wrote :

Jorge Rama, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel#KernelTeam.2BAC8-KernelTeamBugPolicies.Overview_on_Reporting_Bugs_Upstream ?

Please provide a direct URL to your post once you have made it so that it may be tracked.

Thank you for your understanding.

tags: added: kernel-bug-exists-upstream-v3.13-rc1
removed: kernel-bug-exists-upstream-v3.12-rc1 needs-upstream-testing
Changed in linux (Ubuntu):
status: Incomplete → Triaged
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