Ubuntu
linux package

BUG: soft lockup - CPU stuck for 23s! fan-off

Bug #965254 reported by tolostoi
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Linux
Incomplete
Medium
linux (Ubuntu)
Incomplete
Medium
Unassigned

Bug Description

[ 0.462956] ACPI: Fan [C335] (off)
[ 0.463025] ACPI: Fan [C336] (off)
[ 0.463089] ACPI: Fan [C337] (off)
[ 0.463157] ACPI: Fan [C338] (off)
[ 0.463221] ACPI: Fan [C339] (off)
[ 0.463285] ACPI: Fan [C33A] (off)
[ 0.463351] ACPI: Fan [C33B] (off)
[ 0.463415] ACPI: Fan [C33C] (off)
[ 0.463481] ACPI: Fan [C33D] (off)
[ 0.463545] ACPI: Fan [C33E] (off)
[ 0.463586] ACPI: Fan [C33F] (off)

[ 0.584679] thermal LNXTHERM:05: registered as thermal_zone5
[ 0.584682] ACPI: Thermal Zone [TZ5] (75 C)

I suffer from for a while of this beahvior. Everething was perfect in Ubuntu 11.04. Since 11.10 (now with 12.04 still in development) I have a random freeze on my desktop. Everything on the system runs fine, and then after a while, 30-40-80 minutes the whole system locks. First time, I was still able to move the mouse, but unable to click on anything. Subsequent times, no response from mouse or keyboard, and mouse pointer is gone. Sometimes I can switch ctrl+alt+F2 and login to terminal, then restart lightdm and for next 30-40 minutes is fine. Sometimes I can't login with ctrl+alt+F2. With Unity 2D is the same. Now testing the system with gnome classic (no efects) and 2 days work without freezes or locks. In the logs I can't see abnormal info.

I atach pictures, because, after reboot in the logs cant see theese mesages.

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.95-0ubuntu1
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tolostoi 1829 F.... pulseaudioDistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=d9506268-ae56-4e7c-8c6b-136423266781
MachineType: Hewlett-Packard HP Compaq nc6400 (RH484EA#ABB)
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-20-generic root=/dev/mapper/first-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-20.32-generic 3.2.12
Tags: precise
Uname: Linux 3.2.0-20-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare vboxusers
dmi.bios.date: 09/05/2007
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68YCD Ver. F.0B
dmi.board.name: 30AC
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 56.36
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68YCDVer.F.0B:bd09/05/2007:svnHewlett-Packard:pnHPCompaqnc6400(RH484EA#ABB):pvrF.0B:rvnHewlett-Packard:rn30AC:rvrKBCVersion56.36:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP Compaq nc6400 (RH484EA#ABB)
dmi.product.version: F.0B
dmi.sys.vendor: Hewlett-Packard

See original description
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tolostoi (tolostoi) wrote :
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tolostoi (tolostoi) wrote :
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tolostoi (tolostoi) wrote :
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tolostoi (tolostoi) wrote :
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Omer Akram (om26er) wrote :

that's no Unity bug

affects: unity → ubuntu
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Fabio Marconi (fabiomarconi) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in linux.

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://help.ubuntu.com/community/ReportingBugs.

affects: ubuntu → linux (Ubuntu)
summary: - Unity makes the X freeze (lock) with radeon driver M52 [Mobility Radeon
- X1300]
+ BUG: soft lockup - CPU stuck fo 23s!
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Fabio Marconi (fabiomarconi) wrote : Re: BUG: soft lockup - CPU stuck fo 23s!

Hello
Can you please reproduce the bug, reboot and run in a terminal
apport-collect 965254
Thanks
Fabio
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

Changed in linux (Ubuntu):
status: New → Incomplete
summary: - BUG: soft lockup - CPU stuck fo 23s!
+ BUG: soft lockup - CPU stuck for 23s!
Joseph Salisbury (jsalisbury)
Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: precise
Revision history for this message
tolostoi (tolostoi) wrote : Re: BUG: soft lockup - CPU stuck for 23s!

First, thank you for your attention! I will post the apport-collect 965254 output when is done.
I want to share what I've tried.
First suspect the iwl3945 firmware, because in logs was only errors and warnings about iwl3945. Test with the old kernel from Ubuntu 11.04. then the new from 12.04, then full upgrade to 12.04 (distribution upgrade) recently been test with Linux 3.3.0-030300-generic from mainline. Now I think, the problem is with graphical environment, because in gome fallback works fine, but don't know name of exact package.
Will watch for lock, to colect info.
Thanks!

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tolostoi (tolostoi) wrote : AcpiTables.txt

apport information

tags: added: apport-collected
description: updated
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tolostoi (tolostoi) wrote : AlsaDevices.txt

apport information

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tolostoi (tolostoi) wrote : AplayDevices.txt

apport information

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tolostoi (tolostoi) wrote : ArecordDevices.txt

apport information

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tolostoi (tolostoi) wrote : BootDmesg.txt

apport information

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tolostoi (tolostoi) wrote : CRDA.txt

apport information

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tolostoi (tolostoi) wrote : Card0.Amixer.info.txt

apport information

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tolostoi (tolostoi) wrote : Card0.Amixer.values.txt

apport information

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tolostoi (tolostoi) wrote : Card0.Codecs.codec.0.txt

apport information

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tolostoi (tolostoi) wrote : Card0.Codecs.codec.1.txt

apport information

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tolostoi (tolostoi) wrote : CurrentDmesg.txt

apport information

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tolostoi (tolostoi) wrote : IwConfig.txt

apport information

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tolostoi (tolostoi) wrote : Lspci.txt

apport information

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tolostoi (tolostoi) wrote : Lsusb.txt

apport information

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tolostoi (tolostoi) wrote : PciMultimedia.txt

apport information

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tolostoi (tolostoi) wrote : ProcCpuinfo.txt

apport information

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tolostoi (tolostoi) wrote : ProcEnviron.txt

apport information

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tolostoi (tolostoi) wrote : ProcInterrupts.txt

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tolostoi (tolostoi) wrote : ProcModules.txt

apport information

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tolostoi (tolostoi) wrote : PulseList.txt

apport information

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tolostoi (tolostoi) wrote : RelatedPackageVersions.txt

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tolostoi (tolostoi) wrote : RfKill.txt

apport information

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tolostoi (tolostoi) wrote : UdevDb.txt

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tolostoi (tolostoi) wrote : UdevLog.txt

apport information

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tolostoi (tolostoi) wrote : WifiSyslog.txt

apport information

description: updated
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tolostoi (tolostoi) wrote : AcpiTables.txt

apport information

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tolostoi (tolostoi) wrote : AlsaDevices.txt

apport information

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tolostoi (tolostoi) wrote : AplayDevices.txt

apport information

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tolostoi (tolostoi) wrote : ArecordDevices.txt

apport information

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tolostoi (tolostoi) wrote : BootDmesg.txt

apport information

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tolostoi (tolostoi) wrote : CRDA.txt

apport information

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tolostoi (tolostoi) wrote : Card0.Amixer.info.txt

apport information

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tolostoi (tolostoi) wrote : Card0.Amixer.values.txt

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tolostoi (tolostoi) wrote : Card0.Codecs.codec.0.txt

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tolostoi (tolostoi) wrote : Card0.Codecs.codec.1.txt

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tolostoi (tolostoi) wrote : CurrentDmesg.txt

apport information

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tolostoi (tolostoi) wrote : IwConfig.txt

apport information

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tolostoi (tolostoi) wrote : Lspci.txt

apport information

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tolostoi (tolostoi) wrote : Lsusb.txt

apport information

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tolostoi (tolostoi) wrote : PciMultimedia.txt

apport information

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tolostoi (tolostoi) wrote : ProcCpuinfo.txt

apport information

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tolostoi (tolostoi) wrote : ProcEnviron.txt

apport information

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tolostoi (tolostoi) wrote : ProcInterrupts.txt

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tolostoi (tolostoi) wrote : ProcModules.txt

apport information

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tolostoi (tolostoi) wrote : PulseList.txt

apport information

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tolostoi (tolostoi) wrote : RelatedPackageVersions.txt

apport information

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tolostoi (tolostoi) wrote : RfKill.txt

apport information

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tolostoi (tolostoi) wrote : UdevDb.txt

apport information

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tolostoi (tolostoi) wrote : UdevLog.txt

apport information

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tolostoi (tolostoi) wrote : WifiSyslog.txt

apport information

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tolostoi (tolostoi) wrote : Re: BUG: soft lockup - CPU stuck for 23s!

After freeze, rebooted and send
apport-collect 965254
don't know why can't see atached here :(

description: updated
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tolostoi (tolostoi) wrote : AcpiTables.txt

apport information

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tolostoi (tolostoi) wrote : AlsaDevices.txt

apport information

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tolostoi (tolostoi) wrote : AplayDevices.txt

apport information

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tolostoi (tolostoi) wrote : ArecordDevices.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : BootDmesg.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : CRDA.txt

apport information

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tolostoi (tolostoi) wrote : Card0.Amixer.info.txt

apport information

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tolostoi (tolostoi) wrote : Card0.Amixer.values.txt

apport information

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tolostoi (tolostoi) wrote : Card0.Codecs.codec.0.txt

apport information

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tolostoi (tolostoi) wrote : Card0.Codecs.codec.1.txt

apport information

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tolostoi (tolostoi) wrote : CurrentDmesg.txt

apport information

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tolostoi (tolostoi) wrote : IwConfig.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : Lspci.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : Lsusb.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : PciMultimedia.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : ProcEnviron.txt

apport information

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tolostoi (tolostoi) wrote : ProcInterrupts.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : ProcModules.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : PulseList.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : RelatedPackageVersions.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : RfKill.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : UdevDb.txt

apport information

Revision history for this message
tolostoi (tolostoi) wrote : UdevLog.txt

apport information

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tolostoi (tolostoi) wrote : WifiSyslog.txt

apport information

Fabio Marconi (fabiomarconi)
description: updated
description: updated
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
tags: added: kernel-therm
summary: - BUG: soft lockup - CPU stuck for 23s!
+ BUG: soft lockup - CPU stuck for 23s! fan-off
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.3 kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[1] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.3-precise/

tags: added: needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
tolostoi (tolostoi) wrote :

Ijsalisbury, I think, this is the same kernel version, from my early tests. I installed (reinstalled) version from here http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.3-precise/

uname -a
Linux nb5nc6400ub 3.3.0-030300-generic #201203182135 SMP Mon Mar 19 01:43:18 UTC 2012 i686 i686 i386 GNU/Linux

And after a few minutes, my desktop just locks again. Logging from virtul terminal and restart lightdm works, the cpu fan works (I can hear), but this happens with current 3.2 kernel too, sometimes is real freeze without way to restart lightdm. Myabe here is a few bugs, one with ACPI: Fan and other with unity lock. So now I don't sure how to change tags :(
Maybe running apport-collect once again be good.

description: updated
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tolostoi (tolostoi) wrote : ProcEnviron.txt

apport information

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tolostoi (tolostoi) wrote :
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Joseph Salisbury (jsalisbury) wrote :

Does this bug still happen if you boot back into a supported Precise kernel instead of the upstream kernel?

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tolostoi (tolostoi) wrote :

Yes. With kernel of Ubuntu 11.10 and Ubuntu 12.04 too.

tags: added: kernel-bug-exists-upstream
removed: needs-upstream-testing
Fabio Marconi (fabiomarconi)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Brad Figg (brad-figg) wrote : Test with newer development kernel (3.2.0-20.33)

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

You can update to the latest development kernel by simply running the following commands in a terminal window:

    sudo apt-get update
    sudo apt-get dist-upgrade

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

If you want this bot to quit automatically requesting kernel tests, add a tag named: bot-stop-nagging.

 Thank you for your help, we really do appreciate it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.2.0-20.33
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org [1]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

[1] https://wiki.ubuntu.com/Bugs/Upstream/kernel

Changed in linux (Ubuntu):
status: Incomplete → Triaged
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tolostoi (tolostoi) wrote :

OK, I did this. Bug 43008
https://bugzilla.kernel.org/show_bug.cgi?id=43008

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Maarten Bezemer (veger) wrote :

Thanks for taking the time to report this bug in the upstream bug tracking system this is a tremendous help. Launchpad has the ability to watch lots of upstream bug trackers and this can be done by following the procedure documented at https://wiki.ubuntu.com/Bugs/Watches. I've added the bug watch for this bug report.

Bug Watch Updater (bug-watch-updater)
Changed in linux:
importance: Unknown → Medium
status: Unknown → Incomplete
penalvch (penalvch)
description: updated
tags: added: bot-stop-nagging needs-upstream-testing
removed: kernel-request-3.2.0-20.33
tags: added: regression-potential
tags: added: latest-bios-f.0b
description: updated
Revision history for this message
penalvch (penalvch) wrote :

tolostoi, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.12

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: oneiric
tags: added: regression-release
removed: regression-potential
Changed in linux (Ubuntu):
status: Triaged → Incomplete
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