Bug #1440032 “nm-applet is missing the Sierra EM7345 4G LTE " : Bugs : network-manager-applet package : Ubuntu

Revision history for this message

darkhawk (info-sarazin) wrote on 2015-04-03:

#1

CRDA.txt Edit (262 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (8.8 KiB, text/plain; charset="utf-8")
IpAddr.txt Edit (1.2 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (541 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (23.1 KiB, text/plain; charset="utf-8")
NetDevice.eth0.txt Edit (864 bytes, text/plain; charset="utf-8")
NetDevice.lo.txt Edit (247 bytes, text/plain; charset="utf-8")
NetDevice.wlan0.txt Edit (895 bytes, text/plain; charset="utf-8")
NetDevice.wwan0.txt Edit (1.2 KiB, text/plain; charset="utf-8")
NetworkManager.conf.txt Edit (75 bytes, text/plain; charset="utf-8")
PciNetwork.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (60.2 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (833 bytes, text/plain; charset="utf-8")
RfKill.txt Edit (250 bytes, text/plain; charset="utf-8")
WifiSyslog.txt Edit (102.8 KiB, text/plain; charset="utf-8")
nmcli-con.txt Edit (1.3 KiB, text/plain; charset="utf-8")

Revision history for this message

darkhawk (info-sarazin) wrote on 2015-04-03:

#2

I just installed Ubuntu 15.04 Beta2 again without any updates.

The Sierra EM7345 is now available again. And i can setup a new mobile-data connection.

I will now try a reboot and try to reconnect to the mobile-data network again (without any updates before)

Revision history for this message

darkhawk (info-sarazin) wrote on 2015-04-03:

#3

After a reboot it is working fine too.

But after a standby i get the following msg if i try to connect to the mobile data network

Aktivierung der Verbindung fehlgeschlagen (Connection failure)
(32) Connection 'T-Mobile(Telekom) Vorgabe 1' is not available on the device cdc-wdm0 at this time.

Reactivating the mobile network connection does not change anything.

Revision history for this message

darkhawk (info-sarazin) wrote on 2015-04-03:

#4

And now after a new restart the Sierra EM7345 is not anylonger accessable inside the nm-applet/network-manager.

Clicking on activate MobileDataConnection activate does not do anything....no more mobile data connection.

Revision history for this message

darkhawk (info-sarazin) wrote on 2015-04-03:

#5

Restart again, deactivated the Sierra EM7345 inside the bios, save and restart to ubuntu -> no more Datacard available as expected.

Restarting again and reactivate the Sierra EM7345 inside the bios, save and restart to ubuntu -> Windows with "Enter SIM PIN" is working, but the nm-applet isn't working anylonger. (the last wifi settings are still active and working...)

It seems to be a problem between the Sierra EM7345 Hardware and some modules or networkmanager/nm-applet/ModemManager ?!

Any ideas? I really would like to help to solve this issue quickly.

Revision history for this message

darkhawk (info-sarazin) wrote on 2015-04-03:

#6

Download full text (9.1 KiB)

Apr 3 15:19:39 t450s ModemManager[848]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: state changed (registered -> disabling)
Apr 3 15:20:26 t450s ModemManager[782]: <info> ModemManager (version 1.4.0) starting in system bus...
Apr 3 15:20:26 t450s ModemManager[782]: opening device...
Apr 3 15:20:26 t450s ModemManager[782]: [/dev/cdc-wdm0] Queried max control message size: 512
Apr 3 15:20:26 t450s NetworkManager[798]: <info> ModemManager available in the bus
Apr 3 15:20:28 t450s ModemManager[782]: <warn> Couldn't find support for device at '/sys/devices/pci0000:00/0000:00:19.0': not supported by any plugin
Apr 3 15:20:28 t450s ModemManager[782]: <warn> Couldn't find support for device at '/sys/devices/pci0000:00/0000:00:1c.1/0000:03:00.0': not supported by any plugin
Apr 3 15:20:30 t450s ModemManager[782]: <info> Creating modem with plugin 'Generic' and '3' ports
Apr 3 15:20:30 t450s ModemManager[782]: <info> Modem for device at '/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4' successfully created
Apr 3 15:20:30 t450s ModemManager[782]: opening device...
Apr 3 15:20:30 t450s ModemManager[782]: [/dev/cdc-wdm0] Queried max control message size: 512
Apr 3 15:20:30 t450s ModemManager[782]: <info> Modem: state changed (unknown -> disabled)
Apr 3 15:20:30 t450s ModemManager[782]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: state changed (disabled -> enabling)
Apr 3 15:20:30 t450s ModemManager[782]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: 3GPP Registration state changed (unknown -> registering)
Apr 3 15:20:30 t450s ModemManager[782]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: 3GPP Registration state changed (registering -> home)
Apr 3 15:20:30 t450s ModemManager[782]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: 3GPP location updated (MCC: '262', MNC: '1', Location area code: '0', Cell ID: '0')
Apr 3 15:20:31 t450s ModemManager[782]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: state changed (enabling -> registered)
Apr 3 15:20:44 t450s ModemManager[782]: <info> Simple connect started...
Apr 3 15:20:44 t450s ModemManager[782]: <info> Simple connect state (4/8): Wait to get fully enabled
Apr 3 15:20:44 t450s ModemManager[782]: <info> Simple connect state (5/8): Register
Apr 3 15:20:44 t450s ModemManager[782]: <info> Simple connect state (6/8): Bearer
Apr 3 15:20:44 t450s ModemManager[782]: <info> Simple connect state (7/8): Connect
Apr 3 15:20:44 t450s ModemManager[782]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: state changed (registered -> connecting)
Apr 3 15:20:46 t450s ModemManager[782]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: state changed (connecting -> connected)
Apr 3 15:20:46 t450s ModemManager[782]: <info> Simple connect state (8/8): All done
Apr 3 15:20:52 t450s ModemManager[782]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: state changed (connected -> disconnecting)
Apr 3 15:20:52 t450s ModemManager[782]: <info> Modem /org/freedesktop/ModemManager1/Modem/0: state changed (disconnecting -> registered)
Apr 3 15:22:21 t450s ModemManager[782]: <info> (net/wwan0): released by modem /sys/devices/pci0000:00/000...

Apr  3 15:19:39 t450s ModemManager[848]: <info>  Modem /org/freedesktop/ModemManager1/Modem/0: state changed (registered -> disabling)
Apr  3 15:20:26 t450s ModemManager[782]: <info>  ModemManager (version 1.4.0) starting in system bus...
Apr  3 15:20:26 t450s ModemManager[782]: opening device...
Apr  3 15:20:26 t450s ModemManager[782]: [/dev/cdc-wdm0] Queried max control message size: 512
Apr  3 15:20:26 t450s NetworkManager[798]: <info> ModemManager available in the bus
Apr  3 15:20:28 t450s ModemManager[782]: <warn>  Couldn't find support for device at '/sys/devices/pci0000:00/0000:00:19.0': not supported by any plugin
Apr  3 15:20:28 t450s ModemManager[782]: <warn>  Couldn't find support for device at '/sys/devices/pci0000:00/0000:00:1c.1/0000:03:00.0': not supported by any plugin
Apr  3 15:20:30 t450s ModemManager[782]: <info>  Creating modem with plugin 'Generic' and '3' ports
Apr  3 15:20:30 t450s ModemManager[782]: <info>  Modem for device at '/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4' successfully created
Apr  3 15:20:30 t450s ModemManager[782]: opening device...
Apr  3 15:20:30 t450s ModemManager[782]: [/dev/cdc-wdm0] Queried max control message size: 512
Apr  3 15:20:30 t450s ModemManager[782]: <info>  Modem: state changed (unknown -> disabled)
Apr  3 15:20:30 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/0: state changed (disabled -> enabling)
Apr  3 15:20:30 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/0: 3GPP Registration state changed (unknown -> registering)
Apr  3 15:20:30 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/0: 3GPP Registration state changed (registering -> home)
Apr  3 15:20:30 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/0: 3GPP location updated (MCC: '262', MNC: '1', Location area code: '0', Cell ID: '0')
Apr  3 15:20:31 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/0: state changed (enabling -> registered)
Apr  3 15:20:44 t450s ModemManager[782]: <info>  Simple connect started...
Apr  3 15:20:44 t450s ModemManager[782]: <info>  Simple connect state (4/8): Wait to get fully enabled
Apr  3 15:20:44 t450s ModemManager[782]: <info>  Simple connect state (5/8): Register
Apr  3 15:20:44 t450s ModemManager[782]: <info>  Simple connect state (6/8): Bearer
Apr  3 15:20:44 t450s ModemManager[782]: <info>  Simple connect state (7/8): Connect
Apr  3 15:20:44 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/0: state changed (registered -> connecting)
Apr  3 15:20:46 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/0: state changed (connecting -> connected)
Apr  3 15:20:46 t450s ModemManager[782]: <info>  Simple connect state (8/8): All done
Apr  3 15:20:52 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/0: state changed (connected -> disconnecting)
Apr  3 15:20:52 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/0: state changed (disconnecting -> registered)
Apr  3 15:22:21 t450s ModemManager[782]: <info>  (net/wwan0): released by modem /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4
Apr  3 15:22:22 t450s ModemManager[782]: [/dev/cdc-wdm0] unexpected port hangup!
Apr  3 15:22:22 t450s ModemManager[782]: <info>  (usbmisc/cdc-wdm0): released by modem /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4
Apr  3 15:22:22 t450s ModemManager[782]: <info>  (tty/ttyACM0): released by modem /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4
Apr  3 15:22:28 t450s ModemManager[782]: opening device...
Apr  3 15:22:28 t450s ModemManager[782]: [/dev/cdc-wdm0] Queried max control message size: 512
Apr  3 15:22:32 t450s ModemManager[782]: <info>  Creating modem with plugin 'Generic' and '3' ports
Apr  3 15:22:32 t450s ModemManager[782]: <info>  Modem for device at '/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4' successfully created
Apr  3 15:22:32 t450s ModemManager[782]: opening device...
Apr  3 15:22:32 t450s ModemManager[782]: [/dev/cdc-wdm0] Queried max control message size: 512
Apr  3 15:22:32 t450s ModemManager[782]: <info>  Modem: state changed (unknown -> locked)
Apr  3 15:22:32 t450s ModemManager[782]: <warn>  couldn't load Operator identifier: 'BadSim'
Apr  3 15:22:32 t450s ModemManager[782]: <warn>  couldn't load Operator name: 'BadSim'
Apr  3 15:22:45 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/1: state changed (locked -> initializing)
Apr  3 15:22:46 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/1: state changed (initializing -> disabled)
Apr  3 15:22:46 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/1: state changed (disabled -> enabling)
Apr  3 15:22:46 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/1: state changed (enabling -> enabled)
Apr  3 15:22:51 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/1: 3GPP Registration state changed (unknown -> registering)
Apr  3 15:22:51 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/1: 3GPP location updated (MCC: '262', MNC: '1', Location area code: '0', Cell ID: '0')
Apr  3 15:22:51 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/1: 3GPP Registration state changed (registering -> home)
Apr  3 15:22:51 t450s ModemManager[782]: <info>  Modem /org/freedesktop/ModemManager1/Modem/1: state changed (enabled -> registered)

Apr  3 15:20:46 t450s NetworkManager[798]: <info> Activation (cdc-wdm0) successful, device activated.
Apr  3 15:20:52 t450s NetworkManager[798]: <info> (cdc-wdm0): device state change: activated -> deactivating (reason 'user-requested') [100 110 39]
Apr  3 15:20:52 t450s NetworkManager[798]: <info> (cdc-wdm0): device state change: deactivating -> disconnected (reason 'user-requested') [110 30 39]
Apr  3 15:20:52 t450s NetworkManager[798]: <info> (cdc-wdm0): deactivating device (reason 'user-requested') [39]
Apr  3 15:20:52 t450s nm-dispatcher: Dispatching action 'down' for cdc-wdm0
Apr  3 15:20:52 t450s NetworkManager[798]: <info> (cdc-wdm0): modem state changed, 'connected' --> 'disconnecting' (reason: user-requested)
Apr  3 15:20:52 t450s NetworkManager[798]: <info> (cdc-wdm0): modem state changed, 'disconnecting' --> 'registered' (reason: user-requested)
Apr  3 15:22:13 t450s NetworkManager[798]: <info> (cdc-wdm0): device state change: disconnected -> unmanaged (reason 'sleeping') [30 10 37]
Apr  3 15:22:22 t450s ModemManager[782]: [/dev/cdc-wdm0] unexpected port hangup!
Apr  3 15:22:22 t450s ModemManager[782]: <info>  (usbmisc/cdc-wdm0): released by modem /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4
Apr  3 15:22:22 t450s NetworkManager[798]: <info> (cdc-wdm0): device state change: unmanaged -> unavailable (reason 'managed') [10 20 2]
Apr  3 15:22:22 t450s NetworkManager[798]: <info> (cdc-wdm0): preparing device
Apr  3 15:22:22 t450s NetworkManager[798]: <info> (cdc-wdm0): modem state 'registered'
Apr  3 15:22:22 t450s NetworkManager[798]: <info> (cdc-wdm0): device state change: unavailable -> unmanaged (reason 'removed') [20 10 36]
Apr  3 15:22:28 t450s kernel: [  146.547685] cdc_mbim 1-4:1.0: cdc-wdm0: USB WDM device
Apr  3 15:22:28 t450s ModemManager[782]: [/dev/cdc-wdm0] Queried max control message size: 512
Apr  3 15:22:32 t450s ModemManager[782]: [/dev/cdc-wdm0] Queried max control message size: 512
Apr  3 15:22:32 t450s NetworkManager[798]: <warn> (cdc-wdm0): failed to look up interface index
Apr  3 15:22:32 t450s NetworkManager[798]: <warn> (cdc-wdm0) cannot enable/disable modem: locked
Apr  3 15:22:32 t450s NetworkManager[798]: <info> (cdc-wdm0): new Broadband device (driver: 'cdc_acm, cdc_mbim' ifindex: 0)
Apr  3 15:22:32 t450s NetworkManager[798]: <info> (cdc-wdm0): exported as /org/freedesktop/NetworkManager/Devices/4
Apr  3 15:22:32 t450s NetworkManager[798]: <info> (cdc-wdm0): device state change: unmanaged -> unavailable (reason 'managed') [10 20 2]
Apr  3 15:22:32 t450s NetworkManager[798]: <info> (cdc-wdm0): preparing device
Apr  3 15:22:32 t450s NetworkManager[798]: <info> (cdc-wdm0): modem state 'locked'
Apr  3 15:22:32 t450s NetworkManager[798]: <info> (cdc-wdm0): device state change: unavailable -> disconnected (reason 'none') [20 30 0]
Apr  3 15:22:46 t450s NetworkManager[798]: <info> (cdc-wdm0): modem state changed, 'locked' --> 'disabled' (reason: unknown)
Apr  3 15:22:46 t450s NetworkManager[798]: <info> (cdc-wdm0): modem state changed, 'disabled' --> 'enabling' (reason: user preference)
Apr  3 15:22:46 t450s NetworkManager[798]: <info> (cdc-wdm0): modem state changed, 'enabling' --> 'enabled' (reason: user-requested)
Apr  3 15:22:51 t450s NetworkManager[798]: <info> (cdc-wdm0): modem state changed, 'enabled' --> 'registered' (reason: unknown)
Apr  3 15:22:56 t450s NetworkManager[798]: <warn> Failed to activate 'T-Mobile(Telekom) Vorgabe 1': Connection 'T-Mobile(Telekom) Vorgabe 1' is not available on the device cdc-wdm0 at this time.
Apr  3 15:22:56 t450s gnome-session[1668]: (nm-applet:1883): nm-applet-WARNING **: Aktivierung der Verbindung fehlgeschlagen: (32) Connection 'T-Mobile(Telekom) Vorgabe 1' is not available on the device cdc-wdm0 at this time.

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darkhawk (info-sarazin) wrote on 2015-04-03:

#7

If i deactivate and reactivate the Sierra EM7345 inside the bios and reboot to ubuntu 15.04 beta2 with current updates, the card is working again.

So it might be a problem with the power settings/handling by the sierra card?!

Revision history for this message

darkhawk (info-sarazin) wrote on 2015-04-22:

#8

The card was working for the last 2 weeks....now after the latest updates the nm-applet is missing the Sierra LTE card again.

I can't activate the card. Entering the pin, if the nm-applet/networkmanager find the Sierra Card, isn't working, because the nm-applet say that the card has to bee activated before entering the pin...

Revision history for this message

darkhawk (info-sarazin) wrote on 2015-04-22: CRDA.txt

#9

CRDA.txt Edit (238 bytes, text/plain)

apport information

tags:	added: apport-collected
description:	updated

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darkhawk (info-sarazin) wrote on 2015-04-22: IpAddr.txt

#10

IpAddr.txt Edit (955 bytes, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-04-22: IwConfig.txt

#11

IwConfig.txt Edit (322 bytes, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-04-22: JournalErrors.txt

#12

JournalErrors.txt Edit (203.8 KiB, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-04-22: NetDevice.eth0.txt

#13

NetDevice.eth0.txt Edit (864 bytes, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-04-22: NetDevice.lo.txt

#14

NetDevice.lo.txt Edit (247 bytes, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-04-22: NetDevice.wlan0.txt

#15

NetDevice.wlan0.txt Edit (895 bytes, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-04-22: NetDevice.wwan0.txt

#16

NetDevice.wwan0.txt Edit (1.2 KiB, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-04-22: NetworkManager.conf.txt

#17

NetworkManager.conf.txt Edit (76 bytes, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-04-22: PciNetwork.txt

#18

PciNetwork.txt Edit (3.8 KiB, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-04-22: RfKill.txt

#19

RfKill.txt Edit (252 bytes, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-04-22: WifiSyslog.txt

#20

WifiSyslog.txt Edit (344.2 KiB, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-04-22: nmcli-con.txt

#21

nmcli-con.txt Edit (1.8 KiB, text/plain)

apport information

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darkhawk (info-sarazin) wrote on 2015-05-05:

#22

Download full text (9.0 KiB)

After the latest updates the card isn't working anymore.

sudo lsusb -vs 1:28

Bus 001 Device 028: ID 1199:a001 Sierra Wireless, Inc.
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 239 Miscellaneous Device
  bDeviceSubClass 2 ?
  bDeviceProtocol 1 Interface Association
  bMaxPacketSize0 64
  idVendor 0x1199 Sierra Wireless, Inc.
  idProduct 0xa001
  bcdDevice 17.29
  iManufacturer 1 Sierra Wireless Inc.
  iProduct 2 Sierra Wireless EM7345 4G LTE
  iSerial 3 01393**********
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 229
    bNumInterfaces 4
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xe0
      Self Powered
      Remote Wakeup
    MaxPower 100mA
    Interface Association:
      bLength 8
      bDescriptorType 11
      bFirstInterface 0
      bInterfaceCount 2
      bFunctionClass 2 Communications
      bFunctionSubClass 13
      bFunctionProtocol 0
      iFunction 4 Sierra Wireless EM7345 4G LTE
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 2 Communications
      bInterfaceSubClass 13
      bInterfaceProtocol 0
      iInterface 5 Sierra Wireless EM7345 4G LTE (NCM)
      CDC Header:
        bcdCDC 1.20
      CDC Union:
        bMasterInterface 0
        bSlaveInterface 1
      CDC NCM:
        bcdNcmVersion 1.00
        bmNetworkCapabilities 0x00
      CDC Ethernet:
        iMacAddress 6 FFFFFFFFFFFF
        bmEthernetStatistics 0x00000000
        wMaxSegmentSize 1514
        wNumberMCFilters 0x0000
        bNumberPowerFilters 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 4
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 1
      bNumEndpoints 1
      bInterfaceClass 2 Communications
      bInterfaceSubClass 14
      bInterfaceProtocol 0
      iInterface 7 Sierra Wireless EM7345 4G LTE (MBIM)
      CDC Header:
        bcdCDC 1.20
      CDC Union:
        bMasterInterface 0
        bSlaveInterface 1
      CDC MBIM:
        bcdMBIMVersion 1.00
        wMaxControlMessage 512
        bNumberFilters 32
        bMaxFilterSize 192
        w...

After the latest updates the card isn't working anymore.

sudo lsusb -vs 1:28

Bus 001 Device 028: ID 1199:a001 Sierra Wireless, Inc. 
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.00
  bDeviceClass          239 Miscellaneous Device
  bDeviceSubClass         2 ?
  bDeviceProtocol         1 Interface Association
  bMaxPacketSize0        64
  idVendor           0x1199 Sierra Wireless, Inc.
  idProduct          0xa001 
  bcdDevice           17.29
  iManufacturer           1 Sierra Wireless Inc.
  iProduct                2 Sierra Wireless EM7345 4G LTE
  iSerial                 3 01393**********
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength          229
    bNumInterfaces          4
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower              100mA
    Interface Association:
      bLength                 8
      bDescriptorType        11
      bFirstInterface         0
      bInterfaceCount         2
      bFunctionClass          2 Communications
      bFunctionSubClass      13 
      bFunctionProtocol       0 
      iFunction               4 Sierra Wireless EM7345 4G LTE
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         2 Communications
      bInterfaceSubClass     13 
      bInterfaceProtocol      0 
      iInterface              5 Sierra Wireless EM7345 4G LTE (NCM)
      CDC Header:
        bcdCDC               1.20
      CDC Union:
        bMasterInterface        0
        bSlaveInterface         1 
      CDC NCM:
        bcdNcmVersion        1.00
        bmNetworkCapabilities 0x00
      CDC Ethernet:
        iMacAddress                      6 FFFFFFFFFFFF
        bmEthernetStatistics    0x00000000
        wMaxSegmentSize               1514
        wNumberMCFilters            0x0000
        bNumberPowerFilters              0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0040  1x 64 bytes
        bInterval               4
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       1
      bNumEndpoints           1
      bInterfaceClass         2 Communications
      bInterfaceSubClass     14 
      bInterfaceProtocol      0 
      iInterface              7 Sierra Wireless EM7345 4G LTE (MBIM)
      CDC Header:
        bcdCDC               1.20
      CDC Union:
        bMasterInterface        0
        bSlaveInterface         1 
      CDC MBIM:
        bcdMBIMVersion       1.00
        wMaxControlMessage   512
        bNumberFilters       32
        bMaxFilterSize       192
        wMaxSegmentSize      2048
        bmNetworkCapabilities 0x04
      UNRECOGNIZED CDC:  08 24 1c 00 01 01 dc 05
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0040  1x 64 bytes
        bInterval               4
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        1
      bAlternateSetting       0
      bNumEndpoints           0
      bInterfaceClass        10 CDC Data
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      1 
      iInterface              8 Data (OFF)
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        1
      bAlternateSetting       1
      bNumEndpoints           2
      bInterfaceClass        10 CDC Data
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      1 
      iInterface              9 Data (NCM)
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x82  EP 2 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x02  EP 2 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        1
      bAlternateSetting       2
      bNumEndpoints           2
      bInterfaceClass        10 CDC Data
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      2 
      iInterface             10 Data (MBIM)
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x82  EP 2 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x02  EP 2 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
    Interface Association:
      bLength                 8
      bDescriptorType        11
      bFirstInterface         2
      bInterfaceCount         2
      bFunctionClass          2 Communications
      bFunctionSubClass       2 Abstract (modem)
      bFunctionProtocol       1 AT-commands (v.25ter)
      iFunction              11 Sierra Wireless EM7345 4G LTE
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        2
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         2 Communications
      bInterfaceSubClass      2 Abstract (modem)
      bInterfaceProtocol      1 AT-commands (v.25ter)
      iInterface             12 Sierra Wireless EM7345 4G LTE
      CDC Header:
        bcdCDC               1.20
      CDC Union:
        bMasterInterface        2
        bSlaveInterface         3 
      CDC Call Management:
        bmCapabilities       0x00
        bDataInterface          3
      CDC ACM:
        bmCapabilities       0x07
          sends break
          line coding and serial state
          get/set/clear comm features
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x83  EP 3 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0040  1x 64 bytes
        bInterval               4
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        3
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass        10 CDC Data
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      0 
      iInterface             13 Data
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x84  EP 4 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x04  EP 4 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
Device Qualifier (for other device speed):
  bLength                10
  bDescriptorType         6
  bcdUSB               2.00
  bDeviceClass          239 Miscellaneous Device
  bDeviceSubClass         2 ?
  bDeviceProtocol         1 Interface Association
  bMaxPacketSize0        64
  bNumConfigurations      1
Device Status:     0x0001
  Self Powered

After activating the card no window is showing the "Enter Pin" Field

Revision history for this message

lxg (lxg) wrote on 2015-05-17:

#23

I also have a TP T450s with a Sierra EM 7345. It appears that this piece of hardware is generally a bit unstable:

http://askubuntu.com/questions/580167/wwan-modem-disabeling-by-itself-ubuntu-14-10-lenovo-t440s-sierra-wireless-em7
https://forums.lenovo.com/t5/ThinkPad-Tablets/Thinkpad-10-EM7345-stops-working/m-p/1742115/highlight/true#M28656

I also experienced the card being or not being available after reboots.

I was successful bringing up the card by unloading and loading the cdc_* kernel modules (if necessary, several times):

modprobe -r cdc_mbim cdc_ncm cdc_wdm
modprobe cdc_mbim cdc_ncm cdc_wdm

Very unsatisfying, but at least a way to get it working when needed.

I would still be interesting to see a Ubuntu dev's opinion on this issue, especially as the T450s is a Ubuntu-certified machine.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-05-17:

#24

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in network-manager-applet (Ubuntu):
status:	New → Confirmed

Revision history for this message

darkhawk (info-sarazin) wrote on 2015-05-18:

#25

Removing the modules is not really working everytime.

The nm-applet is displayed (enter the sim pin) sometimes on the login screen(enter password screen for login). In this case you can't activate the Sierra card. Everytime you will receive an error, that the card isn't ready or activated.

Alberto Salvia Novella (es20490446e) on 2015-05-21

Changed in network-manager-applet (Ubuntu):
importance:	Undecided → Medium

Revision history for this message

MarcinL (nicram-el) wrote on 2015-06-06:

#26

The latest BIOS update for T450s contains:
* (Fix) Fixed an issue related to WWAN lost when USB3.0 enabled.

http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t450s/downloads/ds102109

I haven't updated my bios yet, but I tried to disable USB 3.0. Unfortunately it did not help much. Card appears randomly after reboot and removing modules does not help.

Revision history for this message

darkhawk (info-sarazin) wrote on 2015-09-05:

#27

I updated the BIOS to the latest Version 1.16 and still nothing has changed.

Randomly after reboot the card is working without a problem, and after standby or another reboot it isn't.

Another T450s (1 week old) has the same problem. Installed BIOS version was 1.14, we updated to 1.16 and the card isn't working at all. The card has the same usb id.

Both systems are running Ubuntu 15.04. Same mobile provider (T-Mobile).

After a cold boot, the modemanager is asking for the SIM pin at the login screen :-/ entering the pin isn't working because of the missing permissions at this point.

After cancel the SIM pin window and enter the login password, you have to enter the password for sudo enable the mobile datacard.

very strange!

Cheers
Christian

Ubuntu
network-manager-applet package

nm-applet is missing the Sierra EM7345 4G LTE

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Ubuntunetwork-manager-applet package

nm-applet is missing the Sierra EM7345 4G LTE

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Ubuntu
network-manager-applet package