Ubuntu
network-manager-pptp package

PPTP VPN fails with 'Failed to request VPN secrets'

Bug #1483431 reported by John Manko
22
This bug affects 5 people
Affects Status Importance Assigned to Milestone
network-manager-pptp (Ubuntu)
Confirmed
High
Unassigned

Bug Description

I've been being running Ubuntu 15.04 without problems until a recent system update. Now, connecting to a PPTP VPN using Network Manager fails with the following in /var/log/syslog

Aug 10 16:40:34 mycomputer NetworkManager[739]: <error> [1439239234.476337] [vpn-manager/nm-vpn-connection.c:1778] get_secrets_cb(): Failed to request VPN secrets #2: (6) No agents were available for this request.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: network-manager-pptp 0.9.10.0-1ubuntu1
ProcVersionSignature: Ubuntu 3.19.0-25.26-generic 3.19.8-ckt2
Uname: Linux 3.19.0-25-generic x86_64
ApportVersion: 2.17.2-0ubuntu1.2
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Aug 10 19:07:48 2015
EcryptfsInUse: Yes
InstallationDate: Installed on 2015-07-14 (27 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
SourcePackage: network-manager-pptp
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
John Manko (jmanko) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in network-manager-pptp (Ubuntu):
status: New → Confirmed
Alberto Salvia Novella (es20490446e)
Changed in network-manager-pptp (Ubuntu):
importance: Undecided → High
Revision history for this message
Giovanni Panozzo (giox069) wrote :

I have the same problem under Ubuntu 15.04 x64 for both PPTP and VPNC (Cisco IPsec old vpn client) connections. Openvpn connections seems not to be affected, but I did not test openvpn a lot.

I can find the same error on syslog:
[vpn-manager/nm-vpn-connection.c:1778] get_secrets_cb(): Failed to request VPN secrets #2: (6) No agents were available for this request.

It only happens at the first logon. If I logoff and then logon again, both PPTP and VPNC works fine.
I'm using logoff+logon as a workaround, but it's very annoying.

I did some debugging stopping and launching manually network manager with
 sudo NetworkManager -d --log-level DEBUG
The most useful thing I noticed comparing the debug output of a working logon session with a non working session, is the presence of the following line only on the working session

NetworkManager[5543]: <debug> [1440322623.554175] [settings/nm-agent-manager.c:330] impl_agent_manager_register_with_capabilities(): (:1.182/org.freedesktop.nm-applet/1000) requesting permissions

The above line does not appear when I'm inside a "first logon" (not working) session.
It seems that nm-applet is unable to register as an agent to NetworkManager, but only at the first login.

Revision history for this message
axel (axel-pichon) wrote :

I have a same issue on ubuntu 15.04

I need a solution please

Revision history for this message
Sam Mulholland (sam-mulholland) wrote :

I have the same problem under Ubuntu 15.04 x64 using PPTP in my case. I also observed the "first logon" behavior noted by giox069 (comment #3)

Revision history for this message
Giovanni Panozzo (giox069) wrote :

I have just upgraded to 15.10 (Wily Werewolf, devel branch) and the bug seems to fixed/gone away.

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