The whole system hanged and stop responding. Had to reboot and lost unsaved data

Bug #1063046 reported by Teo
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
nvidia-graphics-drivers (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I had a few applications open, namely:
- Google Chrome
- a Nautilus window
- Gedit
- a terminal

Suddenly, after clicking on Google Chrome to give it focus, the whole system hanged and I couldn't give focus to any other window, nor close, minimize or move the current focused window (which was Chrome), nor do anything.

- CPU consumption wasn't high (I can tell because the fan cooler wasn't running fast)
- the Google Chrome maximized window, to which I had just given focus, was on front
- I could see and move the mouse cursor, but wherever I clicked or dragged, nothing happened at all
- Moving the cursor to the top of the screen would NOT show the window's top buttons nor the application menu
- moving the cursor to the left would not show up the Launcher
- alt+tab wouldn't switch to another window
- Ctrl+Super+D would not show the desktop
- left or right-clicking anywhere did nothing

I couldn't save the files that I was editing in Gedit, so I lost a huge lot of unsaved work.

Additionally, because of bug #1016457, I couldn't even open a virtual terminal and try killing some process or anything.

The KEYBOARD DID RESPOND, in some way, meaning that for example:
- the Ctrl+Alt+M shortcut that I have associated to the touchpad-indicator program did work and would disable and reenable the touchpad
- Ctrl+Alt+F1 did show a black screen (which is what usually happen, because of bug 1016457, instead of showing the virtual terminal)

However neither Alt+TAB nor Ctrl+Super+D (show Desktop) worked.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: unity 5.16.0-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
Uname: Linux 3.2.0-32-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu13
Architecture: i386
CompizPlugins: [core,bailer,detection,composite,opengl,decor,vpswitch,mousepoll,compiztoolbox,snap,place,resize,session,regex,grid,wall,move,gnomecompat,imgpng,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
Date: Sun Oct 7 00:46:06 2012
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
ProcEnviron:
 TERM=xterm
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: unity
UpgradeStatus: Upgraded to precise on 2012-05-17 (142 days ago)
---
ApportVersion: 2.0.1-0ubuntu14
Architecture: i386
CompizPlugins: [core,composite,opengl,decor,vpswitch,mousepoll,compiztoolbox,snap,commands,place,resize,session,regex,grid,wall,move,gnomecompat,imgpng,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
NonfreeKernelModules: nvidia
Package: unity 5.16.0-0ubuntu1
PackageArchitecture: i386
ProcEnviron:
 TERM=xterm
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31
Tags: precise running-unity
Uname: Linux 3.2.0-33-generic i686
UpgradeStatus: Upgraded to precise on 2012-05-17 (176 days ago)
UserGroups: adm admin audio cdrom dialout lpadmin netdev plugdev sambashare vboxusers video

Revision history for this message
Teo (teo1978) wrote :
Changed in unity (Ubuntu):
status: New → Confirmed
Revision history for this message
Nekhelesh Ramananthan (nik90) wrote :

Thank you for reporting this bug. matteo please do not confirm your own bug report. Some one else other than the original reported must confirm it.

Anyways, I have this problem on my system as well for the past week. Cannot figure out which package is responsible for this. Please let me know how I can gather more information to help the developers.

Revision history for this message
Teo (teo1978) wrote :

I confirm my own bug reports only when the bug is a crash or a whole-system-stops-responding kind of bug, because for such bugs there's no point in waiting for it to happen to more than one person to start investigating it. I assumed apport would automatically upload all the relevant logs, which would allow the issue to be investigated, but that doesn't seem to be the case.

Revision history for this message
Omer Akram (om26er) wrote :

Please make sure you have nvidia driver 304.43 installed on your system, it should solve the issue for you. The problem you are facing is not in Unity I would say.

Changed in unity (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Teo (teo1978) wrote :

Version 304 says: "WARNING: This is an unstable beta driver. This package is intended for testers and early adopters, and not recommended for production hardware."

Are you seriously suggesting I should use that? Given how unstable the current "stable" version is, I don't dare imaginge how a version that is explicitely declared "unstable" can be.

Anyway how can this possibly be a graphics card driver issue by the way?

Happened again just now. I'll do an apport collect, hope it provides some useful data.

Changed in unity (Ubuntu):
status: Incomplete → Confirmed
tags: added: apport-collected
description: updated
Revision history for this message
Teo (teo1978) wrote : Dependencies.txt

apport information

Revision history for this message
Teo (teo1978) wrote : GconfCompiz.txt

apport information

Revision history for this message
Teo (teo1978) wrote :

What seemed to "trigger" it this time (or at least, the last thing I did) was opening the deck and trying to run the "take screenshot" application

Revision history for this message
Teo (teo1978) wrote :

(it froze the system _before_ launching the take screenshot application)

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Nvidia 304.64 is now stable and "certified":
http://www.nvidia.com/object/linux-display-ia32-304.64-driver.html

I'm assigning this bug to the nvidia driver. It's not possible for user-space code like Unity to hand the system. Only something in the kernel like the graphics driver can do that.

affects: unity (Ubuntu) → nvidia-graphics-drivers (Ubuntu)
Revision history for this message
Teo (teo1978) wrote :

Still observe this from time to time.
Importance shouldn't be difficult to decide (critical).

I strongly dubt this is a graphic driver issue, though of course it is possible.
It doesn't look like it "hangs the system" but rather like all the UIs stop responding. The cursor still shows and changes shape when you roll over things. If you click on the top of the currently maximised window and drag it as if to unmaximize it, you can even see the cursor take the shape of a hand as it normally does when you drag something - only that it doesn't work....

This is ALWAYS triggered by a mouse click, and I'm almost sure I've always seen this with the foreground window maximised.

btw, MAYBE this could have a workaround if it wasn't for bug https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1016457 (the importance of that bug is wrong)

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.