Ubuntu
simple-scan package

simple-scan always crashes when starting to scan

Bug #923087 reported by Ben Andersen
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
simple-scan (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Crash: Floating point exception.
Always happens.
Scanning works with Xsane without problem.

Also reported in: https://bugs.launchpad.net/simple-scan/+bug/689092

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: simple-scan 1.0.3-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-38.83-generic 2.6.32.52+drm33.21
Uname: Linux 2.6.32-38-generic i686
Architecture: i386
Date: Sat Jan 28 16:44:45 2012
DriverPackageVersions:
 libsane 1.0.20-13ubuntu2
 libsane-extras N/A
 hplip 3.10.2-2ubuntu2.2
 hpoj N/A
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
MachineType: Hewlett-Packard HP Compaq 6730b (KE717AV)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-38-generic root=UUID=f63db5ff-7e1e-4516-bbed-43ef349ed871 ro quiet splash
ProcEnviron:
 LANGUAGE=sv_SE:en_US:en
 LANG=sv_SE.UTF-8
 SHELL=/bin/bash
SourcePackage: simple-scan
dmi.bios.date: 07/31/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68PDD Ver. F.10
dmi.board.name: 30DD
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 96.20
dmi.chassis.asset.tag: CNU93690ZC
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68PDDVer.F.10:bd07/31/2009:svnHewlett-Packard:pnHPCompaq6730b(KE717AV):pvrF.10:rvnHewlett-Packard:rn30DD:rvrKBCVersion96.20:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP Compaq 6730b (KE717AV)
dmi.product.version: F.10
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Ben Andersen (ben72) wrote :
Revision history for this message
Michael Nagel (nailor) wrote :

From duplicate:

The error message is in english:

$ simple-scan

(simple-scan:3645): GdkPixbuf-CRITICAL **: IA__gdk_pixbuf_new: assertion `width > 0' failed

** (simple-scan:3645): CRITICAL **: page_set_scan_area: assertion `page->priv->image != NULL' failed
Floating point exception

Revision history for this message
Marcel Stimberg (marcelstimberg) wrote :

Hi Ben,
I know you already created a new bug report with apport -- but even more useful would be if you could make approt catch the crash itself. For this, you have to enable apport crash reporting by entering
  sudo service apport start force_start=1
in a terminal. Then reproduce the crash, apport should automatically come up offering to submit a crash report. Please post the new bug number here. Thanks in advance!

Changed in simple-scan (Ubuntu):
status: New → Incomplete
Revision history for this message
Ben Andersen (ben72) wrote :

I tried using apport as you described. It said I should try to upgrade some packages. After I did that apport does not catch crashes. Any hints? I'm on 10.04.3.

Revision history for this message
Marcel Stimberg (marcelstimberg) wrote :

When you say "After I did that apport does not catch crashes", do you mean that it no longer crashes or that apport does not come up after enabling it with the above statement? If it does not come up, can you check whether you have a crash report in /var/crash ? If yes, you might be able to submit it just by double clicking it.

Revision history for this message
Ben Andersen (ben72) wrote :

Apport worked after I manually removed the crash files in /var/crash. Before that apport did not appear. Thanks!

The defect is now reported in
https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/924324

Revision history for this message
Marcel Stimberg (marcelstimberg) wrote :

Great! Now there is one more small thing you could do: After the "apport retracing service" has retraced the files in your new bug report (you should get a mail about this, it adds a couple of files, changes some tags, etc.), please check the attached files for any "confidential" information -- normally there shouldn't be any. If you do not find anything that you would not like to disclose, please change the bugs visibility to public (upper right corner of the page) -- this way everybody can have a look at the bug. Thanks again!

Revision history for this message
Michael Nagel (nailor) wrote :

why was lp:ubuntu/compiz-plugins-main linked here?!?

Revision history for this message
Marcel Stimberg (marcelstimberg) wrote :

@Michael: The branch and the changelog of compiz-plugins-main mention this bug here -- which is obviously wrong... I think it was meant to refer to bug #932087 (note the 23 -> 32 change). Maybe Didier Roche (didirocks; the uploader of the package) should be informed about this mistake?

Revision history for this message
Michael Nagel (nailor) wrote :

Le 16/02/2012 18:54, Michael Nagel a écrit :
> Hi Didier,
>
> please have a look at https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/923087
 Thanks, it's a typo indeed, I just closed then the right bug :)

Didier

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