Ubuntu Software won't stop spinning on jammy live session (no screen to install)

Bug #1952541 reported by Chris Guiver
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
snapd (Ubuntu)
New
Undecided
Unassigned

Bug Description

Ubuntu Desktop (jammy) live QA-test on
- hp 8200 elite sff (i5-2400, 8gb, nvidia quadro 600)

General operation was good, until I loaded Ubuntu Software... with intention of searching and installing a simple text editor..

** Expected Results

Ubuntu Software shows a list of packages & lets me install; search for text editor & I wanted to pick one & install it.

** Actual Results

Ubuntu Software got to search page, I entered "text editor" and pressed enter and it's a white screen; and just endless looping of the center three twirlies..
No change in ~10 mins so far.

this will be a duplicate error report I'm sure.

filed against snapd (wrong package) as Ubuntu Software doesn't have a package available; and `ubuntu-bug` and selecting 'other' required me to use PID (7523) which just gave an error that didn't fit on screen so was unusable (I have two displays with one above the other; but error message filled both screens and still didn't fit -- I'll upload pic to this bug report but it won't relate here). ISO bug tracker requires launchpad report.

I see in `dmesg`

[ 657.058705] audit: type=1400 audit(1638063172.765:28): apparmor="DENIED" operation="capable" profile="/usr/lib/snapd/snap-confine" pid=6334 comm="snap-confine" capability=39 capname="bpf"
[ 657.058803] audit: type=1400 audit(1638063172.765:29): apparmor="DENIED" operation="capable" profile="/usr/lib/snapd/snap-confine" pid=6334 comm="snap-confine" capability=12 capname="net_admin"
[ 657.058809] audit: type=1400 audit(1638063172.765:30): apparmor="DENIED" operation="capable" profile="/usr/lib/snapd/snap-confine" pid=6334 comm="snap-confine" capability=38 capname="perfmon"
[ 666.766000] audit: type=1326 audit(1638063182.469:31): auid=999 uid=999 gid=999 ses=2 subj=snap.firefox.firefox pid=6334 comm="GeckoMain" exe="/snap/firefox/731/usr/lib/firefox/firefox" sig=0 arch=c000003e syscall=314 compat=0 ip=0x7f3a81fc289d code=0x50000
[ 708.314978] audit: type=1107 audit(1638063224.021:32): pid=1802 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/RealtimeKit1" interface="org.freedesktop.RealtimeKit1" member="MakeThreadRealtimeWithPID" mask="send" name="org.freedesktop.RealtimeKit1" pid=6334 label="snap.firefox.firefox" peer_pid=2165 peer_label="unconfined"
                exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
[ 765.154681] audit: type=1400 audit(1638063280.863:33): apparmor="DENIED" operation="capable" profile="/usr/lib/snapd/snap-confine" pid=7523 comm="snap-confine" capability=39 capname="bpf"
[ 765.154733] audit: type=1400 audit(1638063280.863:34): apparmor="DENIED" operation="capable" profile="/usr/lib/snapd/snap-confine" pid=7523 comm="snap-confine" capability=12 capname="net_admin"
[ 765.155536] audit: type=1400 audit(1638063280.863:35): apparmor="DENIED" operation="capable" profile="/usr/lib/snapd/snap-confine" pid=7523 comm="snap-confine" capability=38 capname="perfmon"
[ 767.828187] audit: type=1326 audit(1638063283.535:36): auid=999 uid=999 gid=999 ses=2 subj=snap.snap-store.ubuntu-software pid=7523 comm="snap-store" exe="/snap/snap-store/558/usr/bin/snap-store" sig=0 arch=c000003e syscall=314 compat=0 ip=0x7feb9be0c89d code=0x50000
[ 770.305978] audit: type=1107 audit(1638063286.011:37): pid=1802 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/PolicyKit1/Authority" interface="org.freedesktop.DBus.Properties" member="GetAll" mask="send" name=":1.5" pid=7523 label="snap.snap-store.ubuntu-software" peer_pid=1810 peer_label="unconfined"
                exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
[ 770.306296] audit: type=1107 audit(1638063286.011:38): pid=1802 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/PolicyKit1/Authority" interface="org.freedesktop.PolicyKit1.Authority" member="CheckAuthorization" mask="send" name=":1.5" pid=7523 label="snap.snap-store.ubuntu-software" peer_pid=1810 peer_label="unconfined"
                exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
[ 770.757580] audit: type=1107 audit(1638063286.463:39): pid=1802 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/PolicyKit1/Authority" interface="org.freedesktop.DBus.Properties" member="GetAll" mask="send" name=":1.5" pid=7523 label="snap.snap-store.ubuntu-software" peer_pid=1810 peer_label="unconfined"
                exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
[ 770.757826] audit: type=1107 audit(1638063286.463:40): pid=1802 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/PolicyKit1/Authority" interface="org.freedesktop.PolicyKit1.Authority" member="CheckAuthorization" mask="send" name=":1.5" pid=7523 label="snap.snap-store.ubuntu-software" peer_pid=1810 peer_label="unconfined"
                exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
[ 771.108448] audit: type=1400 audit(1638063286.815:41): apparmor="DENIED" operation="open" profile="snap.snap-store.ubuntu-software" name="/etc/PackageKit/Vendor.conf" pid=7523 comm="snap-store" requested_mask="r" denied_mask="r" fsuid=999 ouid=0
..
[ 1222.542450] audit: type=1400 audit(1638063738.260:42): apparmor="DENIED" operation="capable" profile="/usr/lib/snapd/snap-confine" pid=8761 comm="snap-confine" capability=39 capname="bpf"
[ 1222.542564] audit: type=1400 audit(1638063738.260:43): apparmor="DENIED" operation="capable" profile="/usr/lib/snapd/snap-confine" pid=8761 comm="snap-confine" capability=12 capname="net_admin"
[ 1222.542593] audit: type=1400 audit(1638063738.260:44): apparmor="DENIED" operation="capable" profile="/usr/lib/snapd/snap-confine" pid=8761 comm="snap-confine" capability=38 capname="perfmon"

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: snapd 2.53+21.10ubuntu1
ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14
Uname: Linux 5.13.0-19-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu73
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.465
CurrentDesktop: ubuntu:GNOME
Date: Sun Nov 28 01:42:07 2021
LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (20211127)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: snapd
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Chris Guiver (guiverc) wrote :
description: updated
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1952541

tags: added: iso-testing
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