Unable to shutdown or restart from log-in screen

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1847896

Marking confirmed as user on forums also seeing issue:
https://ubuntuforums.org/showthread.php?t=2429058

Oct 14 15:46:09 ubuntu gnome-shell[925]: endSessionDialog: No XDG_SESSION_ID, fetched from logind: c1
Oct 14 15:46:10 ubuntu gnome-session[916]: gnome-session-binary[916]: WARNING: Shutdown failed: GDBus.Error:org.freedesktop.DBus.Error.InteractiveAuthorizationRequired: Interactive authentication required.
Oct 14 15:46:10 ubuntu gnome-session-binary[916]: WARNING: Shutdown failed: GDBus.Error:org.freedesktop.DBus.Error.InteractiveAuthorizationRequired: Interactive authentication required.
Oct 14 15:46:10 ubuntu gnome-session-binary[916]: Entering running state
Oct 14 15:46:10 ubuntu gnome-shell[925]: Ignored exception from dbus method: Gio.IOErrorEnum: GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._g_2dio_2derror_2dquark.Code19: Operation was cancelled

I haven't tested this, but since seb128 pasted the relevant messages in IRC.

I bet you that it's because polkit isn't considering the D-Bus session of the greeter to be 'active', because it's not finding it.

If someone would like to test build a systemd with this commit included:

https://github.com/systemd/systemd/commit/a2dcb1d78737d3daa301ee63fbdd02837acb71a8

I suspect the problem would be fixed.

s/D-Bus session/logind session/

yeah ok just checked, that totally fixes it, have asked the systemd maintainer if that patch can be included in the next update

I've tested it as well (saw you asking yesterday and kicked a build but I didn't see you tested as well meanwhile), I can confirm it fixes the issue

I've pushed the fix to schedule it for the next upload:
https://code.launchpad.net/~ubuntu-core-dev/ubuntu/+source/systemd/+git/systemd/+ref/ubuntu-eoan

I'm waiting a few days to see if there are other fixes showing up to include in the same upload.

Fixed in Focal, to be SRU-d to Eoan.

Status changed to 'Confirmed' because the bug affects multiple users.

i got an email about released. I also notice on here that a fix has been released. I don't see it as an update via software updates. How to I get the fix.

Comment #10 means fixed in focal (20.04) only for now.
Stable Release Update in eoan (19.10) to follow in due course.

Hello Paul, or anyone else affected,

Accepted systemd into eoan-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/systemd/242-7ubuntu3.2 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested and change the tag from verification-needed-eoan to verification-done-eoan. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-eoan. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping!

N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days.

The feature works now. You might want to release it earlier than 7 days.

Looks like I was a little slow in testing and changing the tags but for the record:

Rebooted into Ubuntu 19.10 to confirm Restart and Poweroff options were not working
Logged in, enabled -proposed, updated systemd to version 242-7ubuntu3.2
Logged out and confirmed 'Poweroff' now works
Started PC and without logging in confirmed 'Restart' now works

Thanks for the fix.

All autopkgtests for the newly accepted systemd (242-7ubuntu3.2) for eoan have finished running.
The following regressions have been reported in tests triggered by the package:

gvfs/1.42.1-1ubuntu1 (amd64)
systemd/242-7ubuntu3.2 (ppc64el)
ndctl/unknown (armhf)
casper/1.427 (amd64)
netplan.io/0.98-0ubuntu1 (ppc64el)
munin/unknown (armhf)
linux-oem-osp1/5.0.0-1026.29 (amd64)

Please visit the excuses page listed below and investigate the failures, proceeding afterwards as per the StableReleaseUpdates policy regarding autopkgtest regressions [1].

https://people.canonical.com/~ubuntu-archive/proposed-migration/eoan/update_excuses.html#systemd

[1] https://wiki.ubuntu.com/StableReleaseUpdates#Autopkgtest_Regressions

Thank you!

Thanks for the fix. I tested it on my end and I confirmed this bug as being fixed. I can now restart and shutdown via gdm.

still there with ubuntu 19.10 everything & freshly upgraded

Same for me as of this today: logging off, then navigating through the menu in the right upper screen corner till the turn-off button and then clicking it produces no effect in eoan.

The fix has not yet been released but is in a period of testing. Did you follow the instructions in comment #15? The updated package is in -proposed and will be for a *minimum* of seven days from the date of comment #15.

If you want to test whether the update works for you then please follow the instructions in comment #15. If that update doesn't work for you then please confirm that you have enabled -proposed and downloaded the updated package.

@paulw2u My apologies. After double-checking, I found out that (for whatever reason) eoan-proposed were disabled for me. I'll retest and report here if an update doesn't help.

After a few tests, I confirm that the bug looked fixed to me.

After a few tests, I confirm that the bug looks fixed to me.

This bug was fixed in the package systemd - 242-7ubuntu3.2

---------------
systemd (242-7ubuntu3.2) eoan; urgency=medium

  [ Dan Streetman ]
  * d/extra/dhclient-enter-resolved-hook:
    - Replace use of bash-only &> with > and 2> (LP: #1849608)
  * d/p/lp1849658-resolved-set-stream-type-during-DnsStream-creation.patch:
    - Fix bug in refcounting TCP stream types (LP: #1849658)
  * d/extra/dhclient-enter-resolved-hook: cleanup temp $newstate file

  [ Rafael David Tinoco ]
  * Add support to KeepConfiguration= fixing behaviour for HA (LP: #1815101)
    - d/p/lp1815101-01-networkd-add-support-to-keep-configuration.patch
    - d/p/lp1815101-02-networkd-stop-clients-when-networkd-shuts-down.patch
    - d/p/lp1815101-03-network-add-KeepConfiguration-dhcp-on-stop.patch
    - d/p/lp1815101-04-network-make-KeepConfiguration-static-drop-DHCP-addr.patch
    - d/p/lp1815101-05-man-add-documentation-about-KeepConfiguration.patch

systemd (242-7ubuntu3.1) eoan; urgency=medium

  [ Balint Reczey ]
  * Fix shutdown and related actions from the login screen (LP: #1847896)
    File: debian/patches/logind-consider-greeter-sessions-suitable-as-display-sess.patch
    https://git.launchpad.net/~ubuntu-core-dev/ubuntu/+source/systemd/commit/?id=b407dfd8c9dc81594553c27467c35b383333d74c
  * debian/gbp.conf: Set debian-branch to ubuntu-eoan
    File: debian/gbp.conf
    https://git.launchpad.net/~ubuntu-core-dev/ubuntu/+source/systemd/commit/?id=f399ce2cf4701a2dbb4b3505d2dd17a210d62f5c

  [ Dan Streetman ]
  * Fix bogus routes after DHCP lease change (LP: #1831787)
    Files:
    - debian/patches/lp1831787/0001-networkd-Add-back-static-routes-after-DHCPv4-lease-e.patch
    - debian/patches/lp1831787/0002-network-set-preferred-source-in-removing-route-entry.patch
    - debian/patches/lp1831787/0003-network-lower-log-level-about-critical-connection.patch
    - debian/patches/lp1831787/0004-network-reset-Link-dhcp4_configured-flag-earlier.patch
    - debian/patches/lp1831787/0005-network-split-dhcp_lease_lost-into-small-pieces.patch
    https://git.launchpad.net/~ubuntu-core-dev/ubuntu/+source/systemd/commit/?id=ced3f5c2f619083f7beb164d94d4ccfe52222fe8
  * Set src address for dhcp 'classless' routes (LP: #1835581)
    File: debian/patches/lp1835581-src-network-networkd-dhcp4.c-set-prefsrc-for-classle.patch
    https://git.launchpad.net/~ubuntu-core-dev/ubuntu/+source/systemd/commit/?id=6a7ef370fb1335548448920be4ae6176b67044a8
  * Allows cache=no-negative option to be set, ignoring negative answers to
    be cached (LP: #1668771)
    File: debian/patches/lp1668771-resolved-switch-cache-option-to-a-tri-state-option-s.patch
    https://git.launchpad.net/~ubuntu-core-dev/ubuntu/+source/systemd/commit/?id=27def26f5b1d1b8ba314c4a925fc1b7c43837f86

 -- Dan Streetman <email address hidden> Fri, 01 Nov 2019 16:33:08 -0400

The verification of the Stable Release Update for systemd has completed successfully and the package is now being released to -updates. Subsequently, the Ubuntu Stable Release Updates Team is being unsubscribed and will not receive messages about this bug report. In the event that you encounter a regression using the package from -updates please report a new bug using ubuntu-bug and tag the bug report regression-update so we can easily find any regressions.