Ubuntu
telepathy-butterfly package

MSN seemingly silently dump messages

Bug #589541 reported by Eax
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
telepathy-butterfly
New
Undecided
Unassigned
telepathy-butterfly (Ubuntu)
New
Low
Unassigned

Bug Description

Binary package hint: empathy

1)
Description: Ubuntu 10.04 LTS
Release: 10.04

2)
empathy:
  Installed: 2.30.1-0ubuntu1
  Candidate: 2.30.1-0ubuntu1
  Version table:
 *** 2.30.1-0ubuntu1 0
        500 http://dk.archive.ubuntu.com/ubuntu/ lucid-updates/main Packages
        100 /var/lib/dpkg/status
     2.30.0.1-0ubuntu3 0
        500 http://dk.archive.ubuntu.com/ubuntu/ lucid/main Packages

3) What I expected to happen:
I expected the message I had just sent to be delivered to my chat-partner.

4) It seemingly silently dumped the messages no matter the length.

This seems to happen after I have left empathy running for some time without using it / using the computer.
Using "killall sympathy" and starting it again does NOT solve the problem, it seems like I have to restart the computer.

See original description
Eax (eax-eax)
description: updated
description: updated
Revision history for this message
Eax (eax-eax) wrote :

When I got the the Accounts settings it shows that the MSN account is Offline.

Revision history for this message
Omer Akram (om26er) wrote :

Thanks for the bug report. When the problem happens next time can you please attach the butterfly logs to this bug report. to do so. click on Help>debug a window will open there select butterfly and then click on the save button. and then attach that text file here.

Changed in empathy (Ubuntu):
status: New → Incomplete
Revision history for this message
Eax (eax-eax) wrote :

Hi there.

I have attached the Butterfly logs to this message :)

Thanks!

Revision history for this message
Omer Akram (om26er) wrote :

are these logs from the time when the problem actually happened?

Revision history for this message
Eax (eax-eax) wrote :

I'm pretty sure they are.
I have noticed what may be another bug;
What happens is that I leave msn logged on, and it silently logs me of without removing the contacts from the list of people online.

Revision history for this message
Omer Akram (om26er) wrote :

Please add this ppa https://launchpad.net/~om26er/+archive/test and update your system with it. it will update telepathy-butterfly and also please check which version of python-papyon you are using to check that

$ apt-cache policy python-papyon

Revision history for this message
Omer Akram (om26er) wrote :

my bad, it seems Lucid is already using the latest version of telepathy butterfly but you could still check which version of python-papyon you have.

Revision history for this message
Eax (eax-eax) wrote :

I have version 0.4.8-0ubuntu1 of python-papyon :)

Revision history for this message
Omer Akram (om26er) wrote :

does the problem also happen for the other user? i.e. if he send you a message his messages are not received there?

Revision history for this message
Eax (eax-eax) wrote :

I don't actually know, I believe so.

Revision history for this message
Omer Akram (om26er) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/Freedesktop

affects: empathy (Ubuntu) → telepathy-butterfly (Ubuntu)
Changed in telepathy-butterfly (Ubuntu):
importance: Undecided → Low
Revision history for this message
Vish (vish) wrote :

Kindly forward the bug upstream as mentioned in the previous comment.

Changed in telepathy-butterfly (Ubuntu):
status: Incomplete → New
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