Ubuntu
telepathy-haze package

Does not remember the changed contact name during subscription after selecting group

Bug #561935 reported by Christopher Kyle Horton
2
Affects Status Importance Assigned to Milestone
Empathy
Invalid
Undecided
Unassigned
Telepathy Haze
Unknown
Low
telepathy-haze (Ubuntu)
Triaged
Low
Unassigned

Bug Description

Binary package hint: empathy

I have two contact groups in Empathy that I was trying to manually add Yahoo contacts to, called "Family" and "Friends". I added in 4 contacts for Family and about 7 or so for Friends, then later shut down my computer. When I restarted and re-opened Empathy, all but 3 of my contacts for each group were gone. I re-added in the contacts, and after shutting down and restarting the computer found that again, only the same 3 Family and the same 3 Friends contacts were kept; the rest went missing. After trying different things with this, I found that simply logging out of my desktop account and logging back in has the same effect.

I am using Ubuntu 9.10 64-bit, and my version of the Empathy package is 2.28.1.1-0ubuntu1.

ProblemType: Bug
Architecture: amd64
CheckboxSubmission: a399a0261b8057a27c2df91d1509bf15
CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
Date: Mon Apr 12 20:19:31 2010
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
NonfreeKernelModules: nvidia
Package: empathy 2.28.1.1-0ubuntu1
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
SourcePackage: empathy
Uname: Linux 2.6.31-20-generic x86_64
XsessionErrors:
 (gnome-settings-daemon:2514): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:2514): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:2608): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:2639): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed

Revision history for this message
Christopher Kyle Horton (christhehorton) wrote :
tags: added: contacts empathy
Revision history for this message
Christopher Kyle Horton (christhehorton) wrote :

Actually, after finding that the same problem exists on my laptop as on my desktop, I found that all you actually need to do is to close Empathy and restart it to make the extra contacts disappear. As for my laptop, it is also Ubuntu 9.10 64-bit, running on a Toshiba Satellite A505-S6960.

Revision history for this message
Omer Akram (om26er) wrote :

Thanks for taking time to report this bug. The problem you are facing was a known bug in empathy 2.28 which is now fixed in 2.30 can you please try empathy 2.30 from this ppa https://launchpad.net/~telepathy/+archive/ppa and confirm if that solves the problem for you.

Changed in empathy (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
Christopher Kyle Horton (christhehorton) wrote :

I have added the provided ppa to my desktop machine and installed the packages from it, including Empathy 2.30. Unfortunately, it does not appear to have fixed the bug. I am still using the original version on my laptop and using my desktop for testing this out.

Revision history for this message
Omer Akram (om26er) wrote :

Can you please tell me a few steps to reproduce this bug. That would be really helpful

Changed in empathy (Ubuntu):
importance: Medium → Low
Revision history for this message
Christopher Kyle Horton (christhehorton) wrote :

It's not that difficult to reproduce, at least for me. The steps I take:
1.) Open Empathy (Applications > Internet > Empathy IM Client)
2.) Click Chat > Add Contact...
3.) For the Account drop-down list in the dialog box which appears, I have selected "New Yahoo! account". I move to the Identifier field and enter the identifier for a friend of mine ([somebody]@yahoo.com). Once I finish typing, this is automatically copied over to the Alias field and it allows me to select a group. I click on the Friends group I have previously set up, then go back to the Alias field and change it back to my friend's real full name. An icon now appears below the field marking her as "Offline".
4.) I click the Add button and the dialog closes. She now appears by her alias name in the Contact List window under my Friends group.
5.) Now I could just shut down, restart or log out of my computer, or even select Chat > Quit on Empathy's Contact List window. The results will be the same. The next time I restart Empathy and look in my list, all of my other contacts that I had previously entered into my groups are still there, but the new contact has mysteriously disappeared.

This behavior is exactly the same for me both on my laptop with Empathy 2.28 and on my desktop which is now running Empathy 2.30.

Revision history for this message
Omer Akram (om26er) wrote :

Thank you for your bug report. This bug has been reported to the developers of the software. You can track it and make comments at: https://bugzilla.gnome.org/show_bug.cgi?id=616026

summary: - Empathy allows no more than 3 contacts per group upon restart
+ Does not remember the changed contact name during subscription after
+ selecting group
Changed in empathy (Ubuntu):
status: Incomplete → Triaged
Bug Watch Updater (bug-watch-updater)
Changed in empathy:
status: Unknown → New
Revision history for this message
In , Omer Akram (om26er) wrote :

"Step to reproduce
1. Click on add contact.
2. Select yahoo and enter the contact ID
3. Select a group you want to add your contact to.
4. Now Change the alias of the contact you are adding
5. Finish the process and see in the contact list the contact you just added
have the correct name.
6. now close and start empathy and see that the contact you just added have got
the initial alias not the one you changed after clicking on the desired group.

originally reported at:
https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/561935 "

Revision history for this message
Omer Akram (om26er) wrote :

This bug is a telepathy-haze one.

Changed in empathy:
importance: Unknown → Undecided
affects: empathy (Ubuntu) → telepathy-haze (Ubuntu)
Changed in empathy:
status: New → Invalid
Revision history for this message
Christopher Kyle Horton (christhehorton) wrote :

It's been a while; I have been studying for final exams (I'm a college student). I just came back to check today.

I saw the bug being reported at the GNOME Bugzilla and it appears they want it reported at bugs.freedesktop.org, correct?

Another thing that I feel is very important to point out: Empathy is not simply forgetting changed alias names for contacts. It is not remembering new contacts at all after those initial ones I had already put in. I found that if you follow the steps for reproduction posted earlier, but at step 3 don't change the alias name, I still run into the same problem.

I'll go report this to bugs.freedesktop.org after I finish my last exam and get a new email account.

Bug Watch Updater (bug-watch-updater)
Changed in telepathy-haze:
importance: Unknown → Low
status: Unknown → Confirmed
Bug Watch Updater (bug-watch-updater)
Changed in telepathy-haze:
importance: Low → Unknown
Bug Watch Updater (bug-watch-updater)
Changed in telepathy-haze:
importance: Unknown → Low
Revision history for this message
In , Gitlab-migration (gitlab-migration) wrote :

-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has been closed from further activity.

You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.freedesktop.org/telepathy/telepathy-haze/issues/37.

Bug Watch Updater (bug-watch-updater)
Changed in telepathy-haze:
status: Confirmed → Unknown
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