Ubuntu
telepathy-rakia package

NAT traversal for SIP using Empathy

Bug #294994 reported by John Pye
176
This bug affects 39 people
Affects Status Importance Assigned to Milestone
Ekiga
Unknown
Unknown
telepathy-sofiasip
Confirmed
High
telepathy-rakia (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

Binary package hint: empathy

I tried using SIP with Empathy on an Ubuntu 8.10 laptop connected to the network via a DHCP wireless connection which AFAIK doesn't have UPnP.

When I attempt to add my Ekiga.net account to Empathy, I get a rather unhelpful error that just says "Network error". There is really not enough information here -- this is not enough information to be able to work out what's wrong, and to know whether or not I can expect to FIX this, or whether my internet access is unsatisfactory for using this kind of communication channel (requiring support for incoming ports).

Empathy needs to solve these sorts of things if it is to have any chance of competing with Skype.

Revision history for this message
Guillaume Desmottes (cassidy) wrote :

Could you attach telepathy-sofiasip log please? See http://live.gnome.org/Empathy/Debugging about how to do that.

Changed in empathy:
status: New → Incomplete
Revision history for this message
Justyn Butler (justyn) wrote :

Using the command:
SOFIASIP_DEBUG=all empathy

or
SOFIASIP_LOGFILE=/mnt/files/temp/sofiasip.log empathy

doesn't produce any output to console or file. Am I doing something wrong?

Revision history for this message
none (ubuntu-bugs-nullinfinity-deactivatedaccount) wrote :

NAT traversal works for many other SIP accounts, but unfortunately not for ekiga.net. This is upstream bug
http://sourceforge.net/tracker/index.php?func=detail&aid=2412241&group_id=143636&atid=756076

For debugging sofiasip, try this before starting empathy: "SOFIASIP_DEBUG=all SOFIASIP_PERSIST=1 /usr/lib/telepathy/telepathy-sofiasip >/tmp/sofiasip.log 2>&1 &"

Revision history for this message
naesk (naesk) wrote :

Tried searching various forums and Google for answer or status of this problem to no avail, hence looking here.

Same problem is evident in
Ubuntu 9.04 Jaunty
Empathy 2.26.1

If any help I've attached log file as per above.

Laurent Bigonville (bigon)
affects: empathy (Ubuntu) → telepathy-sofiasip (Ubuntu)
Revision history for this message
Kẏra (thekyriarchy) wrote :

What's the status of this bug?

Revision history for this message
WhyteHorse (whytehorse) wrote :

This is still a problem in 2.27.2

I was able to change it to "Discover STUN" wait, and then change it back and it will connect. Seems like it connected fine at first and then after a while just got the "Network Error". Perhaps Ekiga is booting the client for refreshing too much?

Revision history for this message
Igor Gomes (igorgomes) wrote :

I do confirm the issue still existing.

Follow attached the log.

Igor Gomes

Bug Watch Updater (bug-watch-updater)
Changed in telepathy-sofiasip:
status: Unknown → New
Revision history for this message
Ernst (ernst-blaauw) wrote :

I think my sip account does not connect - but I do not get a network error. But none of my calls succeed.

Revision history for this message
Ernst (ernst-blaauw) wrote :
Revision history for this message
Kẏra (thekyriarchy) wrote :

here's my log.
not sure i did it right but i hope it helps

Changed in telepathy-sofiasip (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Geek87 (geek87) wrote :

Hi!

The bug is still present in Lucid.

Bye!

Revision history for this message
Jeremy Nickurak (nickurak) wrote :

Reported against ekiga's bug tracker at: https://bugzilla.gnome.org/show_bug.cgi?id=624751

Bug Watch Updater (bug-watch-updater)
Changed in ekiga:
status: Unknown → New
Bug Watch Updater (bug-watch-updater)
Changed in ekiga:
importance: Unknown → High
Revision history for this message
mchizek (mchizek) wrote :

I am also having the "Network Error" problem. I'm trying to add my sip2sip account, with no success. Running 10.04.

Revision history for this message
Kılıç Köken (kilickoken) wrote :

i have same issue on 11.04.

Bug Watch Updater (bug-watch-updater)
Changed in ekiga:
status: New → Confirmed
Kẏra (thekyriarchy)
Changed in ekiga:
importance: High → Unknown
status: Confirmed → Unknown
Changed in telepathy-sofiasip:
status: New → Unknown
Bug Watch Updater (bug-watch-updater)
Changed in telepathy-sofiasip:
importance: Unknown → High
status: Unknown → Confirmed
Bilal Shahid (s9iper1)
Changed in telepathy-sofiasip (Ubuntu):
status: Confirmed → Triaged
importance: Undecided → Medium
Revision history for this message
misiu_mp (misiu-mp) wrote :

I am getting this on Linux Mint 9 (Ubuntu 10.04) with empathy 2.30.3. I am behind a firewall and connecting to an ekiga.net account results in an "network error". I can connect to a another sip provider. Connecting with ekiga to the ekiga account works.

Revision history for this message
Bilal Shahid (s9iper1) wrote :

Is ekiga.net supported by empathy ?

Colin Watson (cjwatson)
affects: telepathy-sofiasip (Ubuntu) → telepathy-rakia (Ubuntu)
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