Cannot upgrade from Ubuntu 14.04 to 16.04

Bug #1519463 reported by Alexey Lihovid
64
This bug affects 11 people
Affects Status Importance Assigned to Milestone
ubuntu-release-upgrader (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Russian text:
Обнаружена неразрешимая проблема при расчёте обновления.

 Это может быть вызвано тем, что:
 * Обновление до пре-релиза Ubuntu
 * Использование текущей пре-релиз версии Ubuntu
 * Неофициальное ПО, не предоставляемое Ubuntu

Если ничего из перечисленного не подходит, сообщите об этой ошибке, выполнив команду «ubuntu-bug ubuntu-release-upgrader-core» в терминале.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: ubuntu-release-upgrader-core 1:0.220.8
ProcVersionSignature: Ubuntu 3.16.0-53.72~14.04.1-generic 3.16.7-ckt18
Uname: Linux 3.16.0-53-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: Unity
Date: Tue Nov 24 22:48:14 2015
InstallationDate: Installed on 2015-07-24 (123 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to trusty on 2015-11-24 (0 days ago)
VarLogDistupgradeTermlog:

Revision history for this message
Alexey Lihovid (alexey-lihovid) wrote :
Revision history for this message
Marc Deslauriers (mdeslaur) wrote : Bug is not a security issue

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

information type: Private Security → Public
Changed in ubuntu-release-upgrader (Ubuntu):
importance: Undecided → High
Revision history for this message
Andrew (am-public-o) wrote :

Hello. I just did an upgrade from 14.04 to 16.04.

My PC locked up during the process of dpkg setting up packages. I reset the machine and then ran this command:

sudo dpkg --configure -a

mySQL package failed to install and so I had to find that process and pkill the start process (from an alt terminal), then dpkg would continue.

I was left with an unstable system and could not obtain any network connection, eth0 or wlan0

I then ran sudo dpkg -C
Output:
The following packages have been unpacked but not yet configured.
They must be configured using dpkg --configure or the configure
menu option in dselect for them to work:
 apparmor User-space parser utility for AppArmor
 console-setup console font and keymap setup program
 console-setup-linux Linux specific part of console-setup
 kbd Linux console font and keytable utilities
 mysql-server MySQL database server (metapackage depending on the lates
 ubuntu-minimal Minimal core of Ubuntu

The following packages are only half configured, probably due to problems
configuring them the first time. The configuration should be retried using
dpkg --configure <package> or the configure menu option in dselect:
 haproxy fast and reliable load balancing reverse proxy
 initramfs-tools generic modular initramfs generator
 mysql-server-5.6 MySQL database server binaries and system database setup

I then ran these commands in this order:

sudo dpkg --configure initramfs-tools
sudo dpkg --configure apparmor
sudo dpkg --configure mysql-server mysql-server-5.6
sudo dpkg --configure kbd console-setup console-setup-linux
sudo dpkg --configure ubuntu-minimal

haproxy still not working but all of the rest are fine and the network subsequently regained a connection. Seems now to be a successful upgrade. I suggest you check your dpkg config with this command:

sudo dpkg -C

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntu-release-upgrader (Ubuntu):
status: New → Confirmed
Changed in ubuntu-release-upgrader (Ubuntu):
importance: High → Medium
tags: added: upgrade-calc-failure
Revision history for this message
Tom M (tom-b9) wrote :

This is a known issue, mentioned in the Xenial release notes: "14.04 LTS to LTS upgrades will be enabled with the 16.04.1 LTS point release, in approximately 3 months time." I imagine there is a main bug somewhere but I can't find it.

Revision history for this message
Tom M (tom-b9) wrote :

I'm going to assume the Russian text is the usual upgrade-failed report, which is:

"An unresolvable problem occurred while calculating the upgrade.

This can be caused by:
* Upgrading to a pre-release version of Ubuntu
* Running the current pre-release version of Ubuntu
* Unofficial software packages not provided by Ubuntu

If none of this applies, then please report this bug using the
command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal."

Revision history for this message
Alexey Lihovid (alexey-lihovid) wrote :

thanks.
i did
"* Unofficial software packages not provided by Ubuntu"
and everifing worked out.

Changed in ubuntu-release-upgrader (Ubuntu):
status: Confirmed → Fix Committed
Changed in ubuntu-release-upgrader (Ubuntu):
status: Fix Committed → Confirmed
tags: added: trusty2xenial
Revision history for this message
Martin BLANCHARD (chamblard) wrote :

Hello, French version :
"Impossible d'évaluer la mise à niveau

Un problème insoluble est survenu lors de la préparation de la mise à niveau.

 Ceci peut-être dû à :
 * la mise à niveau vers une version de développement d'Ubuntu ;
 * la version de développement d'Ubuntu est actuellement utilisée ;
 * des paquets logiciels non officiels, non fournis par Ubuntu.

Si rien de tout cela ne s'applique, veuillez signaler ce bogue en utilisant la commande « ubuntu-bug ubuntu-release-upgrader-core » dans un terminal."

I am on a Dell XPS 13 (2015) 9343 with Dell installed version of Ubuntu 14.04 (upgraded to 14.04.5) is that can be a source of the bug?
I don't not what to do to fix and upgrade to 16.04

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