Ubuntu
ubuntu-release-upgrader package

GUI X session crash during update from 19.04 to 19.10

Bug #1850943 reported by Andreas Jung on 2019-11-01

6

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	ubuntu-release-upgrader (Ubuntu)	New	Undecided	Unassigned

Bug Description

I was prompted that an update to 19.10 is available so I clicked continue.
Halfway through the update the whole GUI session crashed and I was left with a white blinking cursor and nothing more.
Forcibly restarting in this state was a bad idea because this broke the install completely. A kernel panic very early in the boot process appeared. Recovery mode did not work, too.

Luckily the installation is a VM, so I could easily revert to a working state.
(VirtualBox 6.0.14 on Windows 10 Home 18.09)

I decided to try again after uninstalling the VirtualBox Guest Additions but no luck - same problem.

This worked to recover / complete the upgrade:
ctrl+alt+f3 (in a VM [Host-Key] + f3, by default [right ctrl] + f3)
login into the tty3 console
sudo killall dpkg
sudo dpkg --configure --pending
ctrl+alt+f1
login to the GUI session
restart

If it wasn't a VM it would probably have required a complete reinstall which is the worst possible upgrade experience.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: ubuntu-release-upgrader-core 1:19.10.15
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
Uname: Linux 5.3.0-19-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.1
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 1 15:41:42 2019
InstallationDate: Installed on 2019-06-08 (145 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: ubuntu-release-upgrader
UpgradeStatus: Upgraded to eoan on 2019-11-01 (0 days ago)
VarLogDistupgradeTermlog:
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
CasperMD5CheckResult: skip
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2019-06-08 (369 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
Package: ubuntu-release-upgrader (not installed)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41
Tags: focal dist-upgrade
Uname: Linux 5.4.0-37-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-06-11 (0 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
VarLogDistupgradeTermlog:

_MarkForUpload: True

See original description

Tags:

Revision history for this message

Andreas Jung (sd-daken) wrote on 2019-11-01:

#1

CurrentDmesg.txt.txt Edit (35.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (849 bytes, text/plain; charset="utf-8")
VarLogDistupgradeAptHistorylog.txt Edit (116.9 KiB, text/plain; charset="utf-8")
VarLogDistupgradeAptclonesystemstate.tar.gz Edit (414.0 KiB, application/x-gzip)
VarLogDistupgradeAptlog.txt Edit (36.6 KiB, text/plain; charset="utf-8")
VarLogDistupgradeApttermlog.txt Edit (258.2 KiB, text/plain; charset="utf-8")
VarLogDistupgradeLspcitxt.txt Edit (973 bytes, text/plain; charset="utf-8")
VarLogDistupgradeMainlog.txt Edit (68.8 KiB, text/plain; charset="utf-8")

Revision history for this message

Andreas Jung (sd-daken) wrote on 2019-11-01:

#2

dpkg.log Edit (767.8 KiB, text/plain)

dpkg.log is apparently not included by default by apport-bug

Revision history for this message

Andreas Jung (sd-daken) wrote on 2019-11-01:

#3

syslog Edit (3.4 MiB, text/plain)

Possibly relevant:

Nov 1 12:55:56 firefox-VirtualBox kernel: [ 2398.255926] gdm-session-wor[733]: segfault at 0 ip 00007f585d5e8920 sp 00007ffebc0f0f08 error 4 in libglib-2.0.so.0.6000.4 (deleted)[7f585d5c6000+80000]
Nov 1 12:55:56 firefox-VirtualBox kernel: [ 2398.255939] Code: 0f 1f 84 00 00 00 00 00 66 90 48 83 ec 08 e8 57 dd fd ff 85 c0 0f 94 c0 48 83 c4 08 0f b6 c0 c3 66 2e 0f 1f 84 00 00 00 00 00 <0f> be 17 b8 05 15 00 00 84 d2 74 1c 0f 1f 40 00 89 c1 48 83 c7 01
Nov 1 12:55:56 firefox-VirtualBox kernel: [ 2398.258822] gdm3[718]: segfault at 0 ip 00007f2a92d10920 sp 00007ffcd56cd178 error 4 in libglib-2.0.so.0.6000.4 (deleted)[7f2a92cee000+80000]
Nov 1 12:55:56 firefox-VirtualBox kernel: [ 2398.258837] Code: 0f 1f 84 00 00 00 00 00 66 90 48 83 ec 08 e8 57 dd fd ff 85 c0 0f 94 c0 48 83 c4 08 0f b6 c0 c3 66 2e 0f 1f 84 00 00 00 00 00 <0f> be 17 b8 05 15 00 00 84 d2 74 1c 0f 1f 40 00 89 c1 48 83 c7 01
Nov 1 12:55:56 firefox-VirtualBox kernel: [ 2398.261801] gsd-keyboard[1227]: segfault at 0 ip 00007fc349450920 sp 00007ffcd6f8e508 error 4 in libglib-2.0.so.0.6000.4 (deleted)[7fc34942e000+80000]
Nov 1 12:55:56 firefox-VirtualBox kernel: [ 2398.261813] Code: 0f 1f 84 00 00 00 00 00 66 90 48 83 ec 08 e8 57 dd fd ff 85 c0 0f 94 c0 48 83 c4 08 0f b6 c0 c3 66 2e 0f 1f 84 00 00 00 00 00 <0f> be 17 b8 05 15 00 00 84 d2 74 1c 0f 1f 40 00 89 c1 48 83 c7 01
Nov 1 12:55:56 firefox-VirtualBox systemd[1]: gdm.service: Main process exited, code=killed, status=11/SEGV
Nov 1 12:55:56 firefox-VirtualBox systemd[1]: gdm.service: Failed with result 'signal'.
Nov 1 12:55:56 firefox-VirtualBox gnome-shell[1093]: st_label_set_text: assertion 'text != NULL' failed
Nov 1 12:55:56 firefox-VirtualBox org.gnome.Shell.desktop[1093]: GNOME Shell crashed with signal 11

Revision history for this message

Andreas Jung (sd-daken) wrote on 2020-06-11: CurrentDmesg.txt.txt

#4

CurrentDmesg.txt.txt Edit (65.3 KiB, text/plain)

apport information

tags:	added: apport-collected focal
description:	updated

Revision history for this message

Andreas Jung (sd-daken) wrote on 2020-06-11: ProcCpuinfoMinimal.txt

#5

ProcCpuinfoMinimal.txt Edit (863 bytes, text/plain)

apport information

Revision history for this message

Andreas Jung (sd-daken) wrote on 2020-06-11: VarLogDistupgradeAptHistorylog.txt

#6

VarLogDistupgradeAptHistorylog.txt Edit (150.2 KiB, text/plain)

apport information

Revision history for this message

Andreas Jung (sd-daken) wrote on 2020-06-11: VarLogDistupgradeAptclonesystemstate.tar.gz

#7

VarLogDistupgradeAptclonesystemstate.tar.gz Edit (435.1 KiB, application/x-tar)

apport information

Revision history for this message

Andreas Jung (sd-daken) wrote on 2020-06-11: VarLogDistupgradeAptlog.txt

#8

VarLogDistupgradeAptlog.txt Edit (1.0 MiB, text/plain)

apport information

Revision history for this message

Andreas Jung (sd-daken) wrote on 2020-06-11: VarLogDistupgradeApttermlog.txt

#9

VarLogDistupgradeApttermlog.txt Edit (383.2 KiB, text/plain)

apport information

Revision history for this message

Andreas Jung (sd-daken) wrote on 2020-06-11: VarLogDistupgradeLspcitxt.txt

#10

VarLogDistupgradeLspcitxt.txt Edit (973 bytes, text/plain)

apport information

Revision history for this message

Andreas Jung (sd-daken) wrote on 2020-06-11: VarLogDistupgradeMainlog.txt

#11

VarLogDistupgradeMainlog.txt Edit (95.1 KiB, text/plain)

apport information

Revision history for this message

Andreas Jung (sd-daken) wrote on 2020-06-11:

#12

dpkg.log Edit (1.1 MiB, text/plain)

Revision history for this message

Andreas Jung (sd-daken) wrote on 2020-06-11:

#13

syslog Edit (1.9 MiB, text/plain)

Revision history for this message

Andreas Jung (sd-daken) wrote on 2020-06-11:

#14

This bug happened again upgrading 19.10 to 20.04

Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.604347] gsd-keyboard[1532]: segfault at 0 ip 00007fc1f6d90384 sp 00007ffe886243f8 error 4 in libglib-2.0.so.0.6200.4 (deleted)[7fc1f6d6c000+83000]
Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.604379] Code: f8 5b 5d c3 66 90 f3 0f 1e fa 48 83 ec 08 e8 73 d0 fd ff 85 c0 0f 94 c0 48 83 c4 08 0f b6 c0 c3 66 0f 1f 44 00 00 f3 0f 1e fa <0f> be 07 41 b8 05 15 00 00 84 c0 74 1d 0f 1f 80 00 00 00 00 44 89
Jun 11 18:38:42 firefox-VirtualBox gnome-shell[1324]: st_label_set_text: assertion 'text != NULL' failed
Jun 11 18:38:42 firefox-VirtualBox gnome-shell[1324]: GNOME Shell crashed with signal 11
Jun 11 18:38:42 firefox-VirtualBox gnome-shell[1324]: == Stack trace for context 0x55959404d380 ==
Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.624513] gdm3[1027]: segfault at 0 ip 00007f247a1a9384 sp 00007fff7ab7cf78 error 4 in libglib-2.0.so.0.6200.4 (deleted)[7f247a185000+83000]
Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.624531] Code: f8 5b 5d c3 66 90 f3 0f 1e fa 48 83 ec 08 e8 73 d0 fd ff 85 c0 0f 94 c0 48 83 c4 08 0f b6 c0 c3 66 0f 1f 44 00 00 f3 0f 1e fa <0f> be 07 41 b8 05 15 00 00 84 c0 74 1d 0f 1f 80 00 00 00 00 44 89
Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.629231] gdm-session-wor[1045]: segfault at 0 ip 00007fe17e3b4384 sp 00007fff4ab86b58 error 4 in libglib-2.0.so.0.6200.4 (deleted)[7fe17e390000+83000]
Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.629250] Code: f8 5b 5d c3 66 90 f3 0f 1e fa 48 83 ec 08 e8 73 d0 fd ff 85 c0 0f 94 c0 48 83 c4 08 0f b6 c0 c3 66 0f 1f 44 00 00 f3 0f 1e fa <0f> be 07 41 b8 05 15 00 00 84 c0 74 1d 0f 1f 80 00 00 00 00 44 89

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