Ubuntu One does not update

Bug #524506 reported by Arcan17
38
This bug affects 6 people
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Incomplete
Medium
Ubuntu One Foundations+ team

Bug Description

Binary package hint: ubuntuone-client

On both computers, Ubuntu One says : computer connected + files are up to date.
But they are not.
The file updated in Ubuntu one folder source computer does not show up in the Ubuntu one folder receiving computer.
- internet connection is working fine
- refreshing the folder (etc.) does not update the content.
Thank you.

ProblemType: Bug
.home.valentin..cache.ubuntuone.log.oauth.login.log:
 2010-02-17 12:58:45,183:183.41588974 UbuntuOne.Client.Applet Démarrage du client Ubuntu One version 1.0.3
 2010-02-17 13:01:53,962:962.692975998 UbuntuOne.Client.Applet [Errno socket error] [Errno 22] Argument invalide
 2010-02-17 13:40:08,612:612.808942795 UbuntuOne.Client.Applet Démarrage du client Ubuntu One version 1.0.3
 2010-02-19 16:10:08,141:141.231060028 UbuntuOne.Client.Applet Démarrage du client Ubuntu One version 1.0.3
.home.valentin..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 on = False
 read_limit = 0
 write_limit = 0
.home.valentin..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 0
 bookmarked = True
Architecture: i386
Date: Fri Feb 19 16:56:19 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release Candidate i386 (20091020.3)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-19-generic i686

Revision history for this message
Arcan17 (andre-breton2006) wrote :
Revision history for this message
Mitch Towner (kermiac) wrote :

I'm sorry to hear Ubuntu One is not working properly for you. If you would like
to help debug the problem that would be greatly appreciated. You can do the
following in order to provide important details that will help determine the
root cause of this issue.

1) Quit the Ubuntu One client. Right-click on the Ubuntu One applet and select
'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
gedit ~/.config/ubuntuone/syncdaemon.conf

#Add the following two (2) lines to this file and save:
[__main__]
log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder.
Then attach the following logs to this bug:
~/.cache/ubuntuone/log/syncdaemon.log
~/.cache/ubuntuone/log/syncdaemon-exceptions.log

You can attach logs to this bug report by clicking the 'Add Attachment or patch'
button at the bottom of the page. Thank you for filing this bug report and
helping to make Ubuntu better.

Changed in ubuntuone-client (Ubuntu):
status: New → Incomplete
Revision history for this message
Arcan17 (andre-breton2006) wrote :
Revision history for this message
Arcan17 (andre-breton2006) wrote :
Revision history for this message
Arcan17 (andre-breton2006) wrote :

Done.
Same behavior of unbuntu one : I can add file from a computer, but the folder of the receiver computer does not update automatically, or when refresh the window. I have to disconnect + reconnect to get new file.
Thank you for your help.

Revision history for this message
Guillermo Gonzalez (verterok) wrote :

Hi,

could you attach the log files from both computers?

Thanks!

Changed in ubuntuone-client (Ubuntu):
assignee: nobody → Ubuntu One Foundations+ team (ubuntuone-foundations+)
importance: Undecided → Medium
Revision history for this message
Andre (ajx) wrote :

I have running U1 on three computers. Updates to files are often overlooked by U1, and not reflected on the other machines.

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