Ubuntu
ubuntustudio-menu package

[SRU] Switch from Ask Ubuntu to Ubuntu Discourse for Primary Support

Bug #2093140 reported by Erich Eickmeyer
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntustudio-menu (Ubuntu)
Fix Released
Medium
Erich Eickmeyer
Ubuntu ubuntu-25.04-beta
Jammy
Fix Released
High
Erich Eickmeyer
Ubuntu jammy-updates
Noble
Fix Released
High
Erich Eickmeyer
Ubuntu noble-updates
Oracular
Fix Released
High
Erich Eickmeyer
Ubuntu oracular-updates
Plucky
Fix Released
Medium
Erich Eickmeyer
Ubuntu ubuntu-25.04-beta

Bug Description

[ Impact ]

In the past, the Ubuntu Studio section of the Ubuntu Forums remained nearly silent. With that, Ubuntu Studio, with the encouragement of some community leaders, made the decision to consolidate primary support into the StackExchange-hosted, yet unofficial Ask Ubuntu.

In November 2024, due to the outdatedness of the forum software and the inability to properly update it, the time came to shutter the Ubuntu Forums and the decision was made to move the technical support to Ubuntu Discourse, which had previously disallowed all technical support. Now, there is a category dedicated specifically for technical support.

Additionally, there is a non-technical-support section dedicated for the Ubuntu Studio community.

Ask Ubuntu is in a state of disarray and is only getting worse. StackExchange keeps changing moderation rules for the moderators, and the moderators are powerless to do anything. Additionally, they took away the OpenSSO ability, which disabled Launchpad-based sign-ons and accounts. StackExchange has been less than helpful in getting these accounts back or reenabling OpenSSO. This is highly problematic and, coupled with Ask Ubuntu's unofficial status, is part of the reason for this switch.

Currently, in the Ubuntu Studio menu, in the "Ubuntu Studio Information" category, there is an icon for "Ask Ubuntu." This icon needs to be switched to point to the "Welcome to Help and Support" post on Ubuntu Discourse, and a new icon needs to be added to point to the Ubuntu Studio category of the Discourse.

[ Test Case ]

In any supported Ubuntu Studio installation (as of this writing, 22.04, 24.04, 24.10):

 * Open the menu

 * Go to the Ubuntu Studio Information category.

Expected Result: Icon for "Help and Support" opening website to "Welcome to Help and Support" post on Ubuntu Discourse, and another icon for "Ubuntu Studio Community".

Actual Result: "Ask Ubuntu" Icon exists

[ What could go wrong ]

It is possible that the .desktop files are all wrong and that xdg-open just won't work, but this is what testing is for. Testing seems to work, and all signs point to everything working.

Initial community reaction asking about this change seems to be positive and welcome, however, we cannot account for everyone. Based on the feedback we've had so far, I'd consider negative reactions "edge cases".

Erich Eickmeyer (eeickmeyer)
Changed in ubuntustudio-menu (Ubuntu Jammy):
assignee: nobody → Erich Eickmeyer (eeickmeyer)
Changed in ubuntustudio-menu (Ubuntu Noble):
assignee: nobody → Erich Eickmeyer (eeickmeyer)
Changed in ubuntustudio-menu (Ubuntu Oracular):
assignee: nobody → Erich Eickmeyer (eeickmeyer)
Changed in ubuntustudio-menu (Ubuntu Plucky):
assignee: nobody → Erich Eickmeyer (eeickmeyer)
status: New → Fix Committed
Erich Eickmeyer (eeickmeyer)
Changed in ubuntustudio-menu (Ubuntu Plucky):
importance: Undecided → Medium
Changed in ubuntustudio-menu (Ubuntu Oracular):
importance: Undecided → High
Changed in ubuntustudio-menu (Ubuntu Noble):
importance: Undecided → High
Changed in ubuntustudio-menu (Ubuntu Jammy):
importance: Undecided → High
Changed in ubuntustudio-menu (Ubuntu Plucky):
milestone: none → ubuntu-25.04-beta
Changed in ubuntustudio-menu (Ubuntu Oracular):
milestone: none → oracular-updates
Changed in ubuntustudio-menu (Ubuntu Noble):
milestone: none → noble-updates
Changed in ubuntustudio-menu (Ubuntu Jammy):
milestone: none → jammy-updates
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package ubuntustudio-menu - 0.88

---------------
ubuntustudio-menu (0.88) plucky; urgency=medium

  * Welcome to Plucky Puffin!
  * Switch from Ask Ubuntu to Ubuntu Discourse for support (LP: #2093140)

 -- Erich Eickmeyer <email address hidden> Mon, 06 Jan 2025 17:49:35 -0800

Changed in ubuntustudio-menu (Ubuntu Plucky):
status: Fix Committed → Fix Released
Erich Eickmeyer (eeickmeyer)
Changed in ubuntustudio-menu (Ubuntu Jammy):
status: New → In Progress
Changed in ubuntustudio-menu (Ubuntu Noble):
status: New → In Progress
Changed in ubuntustudio-menu (Ubuntu Oracular):
status: New → In Progress
Revision history for this message
Chris Halse Rogers (raof) wrote : Please test proposed package

Hello Erich, or anyone else affected,

Accepted ubuntustudio-menu into oracular-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/ubuntustudio-menu/0.87.1 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested, what testing has been performed on the package and change the tag from verification-needed-oracular to verification-done-oracular. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-oracular. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping!

N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days.

Changed in ubuntustudio-menu (Ubuntu Oracular):
status: In Progress → Fix Committed
tags: added: verification-needed verification-needed-oracular
Changed in ubuntustudio-menu (Ubuntu Noble):
status: In Progress → Fix Committed
tags: added: verification-needed-noble
Revision history for this message
Chris Halse Rogers (raof) wrote :

Hello Erich, or anyone else affected,

Accepted ubuntustudio-menu into noble-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/ubuntustudio-menu/0.86.1 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested, what testing has been performed on the package and change the tag from verification-needed-noble to verification-done-noble. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-noble. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping!

N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days.

Revision history for this message
Chris Halse Rogers (raof) wrote :

Hello Erich, or anyone else affected,

Accepted ubuntustudio-menu into jammy-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/ubuntustudio-menu/0.55.2 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested, what testing has been performed on the package and change the tag from verification-needed-jammy to verification-done-jammy. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-jammy. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping!

N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days.

Changed in ubuntustudio-menu (Ubuntu Jammy):
status: In Progress → Fix Committed
tags: added: verification-needed-jammy
Revision history for this message
Erich Eickmeyer (eeickmeyer) wrote :

Adding a "before" picture, just for posterity. This is what we're switching from. Example is from oracular. Notice the "Ask Ubuntu" icon very top.

Revision history for this message
Erich Eickmeyer (eeickmeyer) wrote :

$ apt-cache policy ubuntustudio-menu
ubuntustudio-menu:
  Installed: 0.87.1
  Candidate: 0.87.1
  Version table:
 *** 0.87.1 100
        100 http://us.archive.ubuntu.com/ubuntu oracular-proposed/universe amd64 Packages
        100 http://us.archive.ubuntu.com/ubuntu oracular-proposed/universe i386 Packages
        100 /var/lib/dpkg/status
     0.87 500
        500 http://us.archive.ubuntu.com/ubuntu oracular/universe amd64 Packages
        500 http://us.archive.ubuntu.com/ubuntu oracular/universe i386 Packages

* Icons: Verified correct (see attached screenshot)
* Links: Verified correct

tags: added: verification-done-oracular
removed: verification-needed-oracular
Revision history for this message
Erich Eickmeyer (eeickmeyer) wrote (last edit ):

$ apt-cache policy ubuntustudio-menu
ubuntustudio-menu:
  Installed: 0.86.1
  Candidate: 0.86.1
  Version table:
 *** 0.86.1 100
        100 http://archive.ubuntu.com/ubuntu noble-proposed/universe amd64 Packages
        100 /var/lib/dpkg/status
     0.86 500
        500 http://archive.ubuntu.com/ubuntu noble/universe amd64 Packages
        500 http://us.archive.ubuntu.com/ubuntu noble/universe amd64 Packages

* Icons: Verified correct (see attached screenshot)
* Links: Verified correct
 - Note: Links at first failed to open, but eventually succeeded after updating all installed snaps, including firefox.

tags: added: verification-failed-noble
removed: verification-needed-noble
Erich Eickmeyer (eeickmeyer)
tags: added: verification-done-noble
removed: verification-failed-noble
Revision history for this message
Erich Eickmeyer (eeickmeyer) wrote :

$ apt-cache policy ubuntustudio-menu
ubuntustudio-menu:
  Installed: 0.55.2
  Candidate: 0.55.2
  Version table:
 *** 0.55.2 500
        500 http://us.archive.ubuntu.com/ubuntu jammy-proposed/universe amd64 Packages
        500 http://us.archive.ubuntu.com/ubuntu jammy-proposed/universe i386 Packages
        100 /var/lib/dpkg/status
     0.55.1 500
        500 http://us.archive.ubuntu.com/ubuntu jammy-updates/universe amd64 Packages
        500 http://us.archive.ubuntu.com/ubuntu jammy-updates/universe i386 Packages
     0.55 500
        500 http://us.archive.ubuntu.com/ubuntu jammy/universe amd64 Packages
        500 http://us.archive.ubuntu.com/ubuntu jammy/universe i386 Packages

* Icons: Verified correct (see attached screenshot)
* Links: Verified correct

tags: added: verification-done verification-done-jammy
removed: verification-needed verification-needed-jammy
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package ubuntustudio-menu - 0.87.1

---------------
ubuntustudio-menu (0.87.1) oracular; urgency=medium

  * Switch from Ask Ubuntu to Ubuntu Discourse for support (LP: #2093140)

 -- Erich Eickmeyer <email address hidden> Tue, 07 Jan 2025 13:27:54 -0800

Changed in ubuntustudio-menu (Ubuntu Oracular):
status: Fix Committed → Fix Released
Revision history for this message
Brian Murray (brian-murray) wrote : Update Released

The verification of the Stable Release Update for ubuntustudio-menu has completed successfully and the package is now being released to -updates. Subsequently, the Ubuntu Stable Release Updates Team is being unsubscribed and will not receive messages about this bug report. In the event that you encounter a regression using the package from -updates please report a new bug using ubuntu-bug and tag the bug report regression-update so we can easily find any regressions.

Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package ubuntustudio-menu - 0.86.1

---------------
ubuntustudio-menu (0.86.1) noble; urgency=medium

  * Switch from Ask Ubuntu to Ubuntu Discourse for support (LP: #2093140)

 -- Erich Eickmeyer <email address hidden> Tue, 07 Jan 2025 13:30:58 -0800

Changed in ubuntustudio-menu (Ubuntu Noble):
status: Fix Committed → Fix Released
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package ubuntustudio-menu - 0.55.2

---------------
ubuntustudio-menu (0.55.2) jammy; urgency=medium

  * Switch from Ask Ubuntu to Ubuntu Discourse for support (LP: #2093140)

 -- Erich Eickmeyer <email address hidden> Tue, 07 Jan 2025 13:33:40 -0800

Changed in ubuntustudio-menu (Ubuntu Jammy):
status: Fix Committed → Fix Released
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