Battery will not charge when Ubuntu is running. Battery charges only when system is shut down.

 lsb_release -rd
Description: Ubuntu 16.04.6 LTS
Release: 16.04

System is an HP Envy laptop (Envy 6)
The battery is new.

Expected behavior:
I expect the battery to charge when the power supply is plugged in.

Actual behavior:
When Ubuntu is running, the battery does not charge (active or suspended).
When the computer is shut down and plugged in, the battery charges (so, not a hardware problem).

 upower -i /org/freedesktop/UPower/devices/battery_BAT0
  native-path: BAT0
  vendor: 13-12
  model: MO06062
  serial: 18083
  power supply: yes
  updated: Sun 12 May 2019 02:53:56 PM EDT (3 seconds ago)
  has history: yes
  has statistics: yes
  battery
    present: yes
    rechargeable: yes
    state: fully-charged
    warning-level: none
    energy: 46.332 Wh
    energy-empty: 0 Wh
    energy-full: 46.332 Wh
    energy-full-design: 46.332 Wh
    energy-rate: 0 W
    voltage: 12.438 V
    percentage: 100%
    capacity: 100%
    technology: lithium-ion
    icon-name: 'battery-full-charged-symbolic'

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: unity-control-center 15.04.0+16.04.20171130-0ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-64.85-generic 4.4.44
Uname: Linux 4.4.0-64-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CurrentDesktop: Unity
Date: Sun May 12 14:47:59 2019
ExecutablePath: /usr/bin/unity-control-center
InstallationDate: Installed on 2017-02-17 (814 days ago)
InstallationMedia:

ProcEnviron:
 PATH=(custom, no user)
 SHELL=/bin/bash
 LANG=en_US.UTF-8
 LANGUAGE=en_US
 XDG_RUNTIME_DIR=<set>
SourcePackage: unity-control-center
UpgradeStatus: No upgrade log present (probably fresh install)