Ubuntu
webbrowser-app package

webbrowser-app crashes on startup

Bug #1617398 reported by Kavoura
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
webbrowser-app (Ubuntu)
New
Undecided
Unassigned

Bug Description

My webbrowser-app has stopped working. I went to use it, and wanted to access my History, as all tabs had disappeared that had previously been open.

Then webbrowser-app froze, and I had to close it. I tried to reopen, but as soon as I do, it crashes, closes right away. I tried rebooting the phone, but that did not help. Nothing else was running at the time it froze. Even after another reboot, I have not been able to open the web browser. Web apps, like Facebook, still work okay with no problems.

So how would I fix this? Is there a file to delete or edit in the filesystem? I have searched online already and found no answer.

Revision history for this message
Olivier Tilloy (osomon) wrote :

You could try moving the files under /home/phablet/.local/share/webbrowser-app/ out of the way, one by one, until you find the corrupted one. When you do find it, I’m interested in knowing which file it was, and if it doesn’t contain sensitive data I’d like to inspect it, so please keep copies of the files.

Does the log file (/home/phablet/.cache/upstart/application-legacy-webbrowser-app-.log) contain any useful info?

Revision history for this message
Kavoura (kavoura) wrote : Re: [Bug 1617398] Re: webbrowser-app crashes on startup

I tried renaming files in /home/phablet/.local/share/webbrowser-app/ but nothing made any difference, the web browser still did not work.

I looked for /home/phablet/.cache/upstart/application-legacy-webbrowser-app-.log
  but could not find any such file.

On 26/08/16 18:17, Olivier Tilloy wrote:

> You could try moving the files under /home/phablet/.local/share
> /webbrowser-app/ out of the way, one by one, until you find the
> corrupted one. When you do find it, I’m interested in knowing which file
> it was, and if it doesn’t contain sensitive data I’d like to inspect it,
> so please keep copies of the files.
>
> Does the log file (/home/phablet/.cache/upstart/application-legacy-
> webbrowser-app-.log) contain any useful info?
>
>

Revision history for this message
Kavoura (kavoura) wrote : Re: [Bug 1617398] webbrowser-app crashes on startup

Today I also have a problem with accessing websites from webapps, e.g.
Facebook. It used to be that a link would open a website in the webapp, but
now it gives a blank window. There is no option to cancel or go back to the
webapp, it is frozen.

Only way out is to close webapp.

And, as already reported, text messaging also closes when opening. Now
photo gallery (“Events”) also crashes on opening.

I mention these because I think they must be related.

Either a bug in Ubuntu phone, or corrupted files somewhere, or maybe even a
hardware fault? It's a BQ Aquarius E45. purcc

On Saturday, 27 August 2016 00:28:37 BST, Kavoura <email address hidden> wrote:
> I tried renaming files in /home/phablet/.local/share/webbrowser-app/ but
> nothing made any difference, the web browser still did not work.
>
> I looked for
> /home/phablet/.cache/upstart/application-legacy-webbrowser-app-.log
> but could not find any such file.
>
>
> On 26/08/16 18:17, Olivier Tilloy wrote:
>
>> You could try moving the files under /home/phablet/.local/share
>> /webbrowser-app/ out of the way, one by one, until you find the
>> corrupted one. When you do find it, I’m interested in knowing which file
>> it was, and if it doesn’t contain sensitive data I’d like to inspect it,
>> so please keep copies of the files.
>>
>> Does the log file (/home/phablet/.cache/upstart/application-legacy-
>> webbrowser-app-.log) contain any useful info?
>>
>>
>

--
Sent using Dekko from my Ubuntu device

Revision history for this message
Kavoura (kavoura) wrote :

Typing on Ubuntu phone,
keyboard keeps disappearing as well at random,

On Saturday, 27 August 2016 11:47:02 BST, David King <email address hidden>
wrote:
> Today I also have a problem with accessing websites from webapps, e.g.
> Facebook. It used to be that a link would open a website in the
> webapp, but
> now it gives a blank window. There is no option to cancel or go
> back to the
> webapp, it is frozen.
>
> Only way out is to close webapp.
>
> And, as already reported, text messaging also closes when opening. Now
> photo gallery (“Events”) also crashes on opening.
>
> I mention these because I think they must be related.
>
> Either a bug in Ubuntu phone, or corrupted files somewhere, or
> maybe even a
> hardware fault? It's a BQ Aquarius E45. purcc
>
>
> On Saturday, 27 August 2016 00:28:37 BST, Kavoura <email address hidden> wrote:
>> I tried renaming files in /home/phablet/.local/share/webbrowser-app/ but
>> nothing made any difference, the web browser still did not work.
>>
>> I looked for
>> /home/phablet/.cache/upstart/application-legacy-webbrowser-app-.log
>> but could not find any such file.
>>
>>
>> On 26/08/16 18:17, Olivier Tilloy wrote:
>>
>>> You could try moving the files under /home/phablet/.local/share
>>> /webbrowser-app/ out of the way, one by one, until you find the
>>> corrupted one. When you do find it, I’m interested in knowing which file
>>> it was, and if it doesn’t contain sensitive data I’d like to inspect it,
>>> so please keep copies of the files.
>>>
>>> Does the log file (/home/phablet/.cache/upstart/application-legacy-
>>> webbrowser-app-.log) contain any useful info?
>>>
>>>
>>
>
>
>

--
Sent using Dekko from my Ubuntu device

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

The reopen failure is bug 1656252.
But see also bug 1590561.

This bug is a duplicate of at least one of those :)

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