Canon Selphy CP720 - not working

This problem is discussed
http://ubuntuforums.org/showthread.php?t=839619
and
http://ubuntuforums.org/showthread.php?p=5245617

I have email the user PippoFranco to see if he/she can confirm the bug

Looks like a problem with the gutenprint driver, reassigning.

I can confirm this. Tested on 8.10 64bit ubuntu and 8.04 32bit xubuntu with canon selphy cp720 (with recommended driver). On both machines printer makes one pass and then hangs, I can't see anything (yet) on the photopaper.

Oops, I made a mistake. I did not test on 8.10 (got it confused with some other testing), only on 8.04. Really sorry about that.

I don't have that printer anymore so I can't test; but it could be interesting if someone could check functionality on 8.10 as I can see that 8.10 has a gutenprint driver that is more up to date.

Current version is 5.2.3 <--http://gimp-print.sourceforge.net/

Closing here since this can't be investigated any more. Please reopen if you encounter the problem again.

I can still confirm that the canon selphy cp720 does not print with hardy.

Everyone who has this printer please either upgrade to Ubuntu 9.04 or test the newer gutenprint 5.2.2 package from http://www.linuxprinting.org/show_driver.cgi?driver=gutenprint if you are using Ubuntu 8.04 or Ubuntu 8.10.

If you still experience problems with the newer gutenprint please provide your cups error_log as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems#cupserrorlog

If you are using Ubuntu 9.04 please open a terminal and run the following command as it will automatically gather useful debugging information:
apport-collect 292016

For Ubuntu 8.04, please attach the output of the printingbuginfo script https://wiki.ubuntu.com/PrintingBugInfoScript to this bug report.

Thanks!

Architecture: i386
DistroRelease: Ubuntu 9.04
Lpstat: apparaat voor CP720: usb://Canon/CP720
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 014: ID 04a9:3143 Canon, Inc.
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Acer Aspire 1600
Package: gutenprint
Papersize: a4
PpdFiles: CP720: Canon SELPHY-CP-720 - CUPS+Gutenprint v5.2.3
ProcCmdLine: root=UUID=7634fcfe-aa66-4985-89bf-cd5faa0773f7 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=nl_NL.UTF-8
ProcVersionSignature: Ubuntu 2.6.28-11.42-generic
Uname: Linux 2.6.28-11-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

As you can see by my entries above I have executed apport-collect after having a couple of attempts printing with the Canon Selphy CP720 on a Jaunty machine.
As a side note it makes only one pass through the printer and stalls there (with a white piece of paper hanging out of the printer), after a while the "print status" reports it is done printing.

I have not attempted running this printer on Hardy with the gutenprint 5.2.2 deb as I concluded: if it doesn't work in Jaunty with gutenprint 5.2.3 it won't work on Hardy with gutenprint 5.2.2. I am a little hesitant at installing third party deb files (although they seem trustworthy) on a (company) machine I do not own. If the 5.2.3 drivers would have worked on Jaunty I would have tried 5.2.2 on Hardy (but alas they didn't). I will experiment on Hardy if more information becomes available.

Hope the information I provided is useful, and please inform me if and how I can be of further assistance.

http://www.openprinting.org/show_driver.cgi?driver=gutenprint is updated to 5.2.3 now, but the probablility is low that you get the printer to work with it if you have already tested a newer Ubuntu version which comes already with Gutenprint 5.2.3.

The job is passing through all filters without any errors. So it seems that the problem is the driver, sending a data stream which the printer does not understand completely (probably working with a similar model). Nevertheless check whether you have selected the correct paper size ("Postcard" and "4x6 Photo" are not exactly the same).

Please report this bug upstream on http://gutenprint.sf.net/ with a link to this bug report.

I tried various paper sizes (as well as a custom size) on Jaunty and Hardy and they all fail, with making just one pass through the printer and leaving the white paper sticking out.

Architecture: i386
DistroRelease: Ubuntu 9.04
Lpstat:
 périphérique pour CP720 : usb://Canon/CP720
 périphérique pour Epson-Stylus-Photo-R300 : smb://SICILIA/WINXP-LORICCOL/EPSON
MachineType: System manufacturer System Product Name
Package: gutenprint
Papersize: a4
PpdFiles:
 Epson-Stylus-Photo-R300: Epson Stylus Photo R300 - CUPS+Gutenprint v5.2.3
 CP720: Canon SELPHY-CP-720 - CUPS+Gutenprint v5.2.3
ProcCmdLine: root=UUID=4cc3fb3d-f9c0-4b07-aa5e-5c16f3f9dc93 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=fr_CH.UTF-8
ProcVersionSignature: Ubuntu 2.6.28-13.45-generic
Uname: Linux 2.6.28-13-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

I have added a bug report to the sourceforge Gutenprint development page a while back:
http://sourceforge.net/tracker/?func=detail&aid=2796178&group_id=1537&atid=101537

Architecture: amd64
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
LiveMediaBuild: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Lpstat:
 device for brother: dnssd://Brother%20MFC-410CN%20(BRN_6347A2_P1)._pdl-datastream._tcp.local/
 device for canon: usb://Canon/CP720
MachineType: Gigabyte Technology Co., Ltd. G31M-S2L
Package: gutenprint (not installed)
Papersize: a4
PpdFiles:
 brother: Brother MFC-410CN CUPS v1.1
 canon: Canon SELPHY-CP-720 - CUPS+Gutenprint v5.2.4
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-16-generic root=UUID=16adb703-0394-4f76-bed5-4e90a4f2e6f2 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_AU.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-16.53-generic
Uname: Linux 2.6.31-16-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin netdev plugdev sambashare
XsessionErrors:
 (gnome-settings-daemon:1809): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:1809): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:1945): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:1911): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
dmi.bios.date: 06/05/2008
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F6
dmi.board.name: G31M-S2L
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF6:bd06/05/2008:svnGigabyteTechnologyCo.,Ltd.:pnG31M-S2L:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnG31M-S2L:rvr:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: G31M-S2L
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

The Ubuntu versions mentioned in this bug report are no longer suported.
Is this still an issue with a supported release (with newer gutenprint)?

I can confirm it's not working on Ubuntu 12.04.

It also doesn't work on MacOSX 10.7 with the Gutenprint driver. Canon do not supply a driver anymore for OSX.

Same issue for me with 12.04 and Selphy CP750. However, came across this thread (link below) on the Ubuntu forums which suggests installing the CP520 driver instead works fine. I have done this and the printer works.
http://ubuntuforums.org/showthread.php?t=1159065&highlight=selphy