Thunderbird deletes messages rather than move them to Deleted

Hello John,
Thank you for submitting this bug and reporting a problem with Thunderbird.

You made this bug report in 2013 and there have been several versions of Ubuntu and Thunderbird since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
Or, if it is still a problem, could you run the following (only once):
apport-collect BUGNUMBER

and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and Thunderbird better.

G

This is still a problem on Thunderbird 52.8.0 64 bit..
I interrupted runningg "sudo apport-collect 1215524" after a minute because it didn't do anything in my browser (Chrome as I no longer use Firefox; it didn't launch Firefox either). Terminal output was:
The authorization page:
 (https://launchpad.net/+authorize-token?oauth_token=hClqm74TDBP0wZ94dJmr&allow_permission=DESKTOP_INTEGRATION)
should be opening in your browser. Use your browser to authorize
this program to access Launchpad on your behalf.
Waiting to hear from Launchpad about your decision...
[24718:24718:0706/200731.108080:ERROR:zygote_host_impl_linux.cc(88)] Running as root without --no-sandbox is not supported. See https://crbug.com/638180.
[24731:24731:0706/200731.293842:ERROR:zygote_host_impl_linux.cc(88)] Running as root without --no-sandbox is not supported. See https://crbug.com/638180.
Running Firefox as root in a regular user's session is not supported. ($HOME is /home/john which is owned by john.)
/usr/bin/xdg-open: 778: /usr/bin/xdg-open: iceweasel: not found
/usr/bin/xdg-open: 778: /usr/bin/xdg-open: seamonkey: not found
/usr/bin/xdg-open: 778: /usr/bin/xdg-open: mozilla: not found
/usr/bin/xdg-open: 778: /usr/bin/xdg-open: epiphany: not found
/usr/bin/xdg-open: 778: /usr/bin/xdg-open: konqueror: not found
[24757:24757:0706/200731.876044:ERROR:zygote_host_impl_linux.cc(88)] Running as root without --no-sandbox is not supported. See https://crbug.com/638180.
[24767:24767:0706/200732.063199:ERROR:zygote_host_impl_linux.cc(88)] Running as root without --no-sandbox is not supported. See https://crbug.com/638180.
/usr/bin/xdg-open: 778: /usr/bin/xdg-open: www-browser: not found
/usr/bin/xdg-open: 778: /usr/bin/xdg-open: links2: not found
/usr/bin/xdg-open: 778: /usr/bin/xdg-open: elinks: not found
/usr/bin/xdg-open: 778: /usr/bin/xdg-open: links: not found
/usr/bin/xdg-open: 778: /usr/bin/xdg-open: lynx: not found
/usr/bin/xdg-open: 778: /usr/bin/xdg-open: w3m: not found
xdg-open: no method available for opening 'https://launchpad.net/+authorize-token?oauth_token=hClqm74TDBP0wZ94dJmr&allow_permission=DESKTOP_INTEGRATION'
^CTraceback (most recent call last):
  File "/usr/share/apport/apport-gtk", line 597, in <module>
    app.run_argv()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 659, in run_argv
    return self.run_update_report()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 505, in run_update_report
    if not self.crashdb.can_update(self.options.update_report):
  File "/usr/lib/python2.7/dist-packages/apport/crashdb_impl/launchpad.py", line 521, in can_update
    bug = self.launchpad.bugs[id]
  File "/usr/lib/python2.7/dist-packages/apport/crashdb_impl/launchpad.py", line 160, in launchpad
    version='1.0')
  File "/usr/lib/python2.7/dist-packages/launchpadlib/launchpad.py", line 544, in login_with
    credential_save_failed, version)
  File "/usr/lib/python2.7/dist-packages/launchpadlib/launchpad.py", line 351, in _authorize_token_and_login
    credentials = authorization_engine(credentials, credential_store)
  File "/usr/lib/python2.7/dist-packages/launchpadlib/credentials.py", line 547, in __call__
    self.make_end_user_authorize_t...

Hi John,
In your server settings, do you have the "leave messages on server" box checked?
I have that checked (see screen shot) and I am having a similar problem with my Thunderbird. I delete a message and nothing happens. Then I close TB and start it again. Then the message I deleted has disappeared and not gone to either trash bucket.

There are lots of similar reports from that time but I am surprised not to see any from current years. Just trying to narrow it down.

...G

Hi John,
This sounds similar to another ticket:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1251182

Also
There may be two possible workarounds:
From comment number 8 in the mozilla ticket:
https://bugzilla.mozilla.org/show_bug.cgi?id=786551
A possible workaround:
(a) Use "move from IMAP folder to local mail folder" insead of "Delete".
(b) Use "Archive" as your "Delete", with "Archives == local mail folder".

Thanks
G

To do workaround option (b), you have to set your archived messages to go to the local trash folder.
See attached screen print.
Hope this helps
:)
G

By the way, to get to the archive settings:

Settings
Copies & Folders
Halfway down on the right side is the "Message Archives" section shown in the screen print.
Thanks
G

Hi g,
In my server settings, I do you have the "leave messages on server" box checked I'm reluctant to change that as sometimes: I delete a message by accident, or later I realise that I shouldn't have deleted it. When I do either of those deleted actions, that results in the message being properly deleted rather than going to the Deleted folder. Messages still being on the server allows me to recover that message easily as still in All Mail on the server. Also, sometimes I move a message from Inbox (I always try to keep an empty Inbox) to another folder but which is the wrong one, usually because I've had finger trouble when doing drag & drop on the message from the Inbox to the appropriate folder. Then I can find the message relatively easily in he Server's All Mail (compared to trying to find it one of my approx 70 folders and put it in the correct folder.
I have tried the workaround of moving it to the Deleted (I don't think that I created that folder i.e. it was created by Thunderbird when I installed Thunderbird) folder in "Local Folders". That didn't work because the Drop Down box (in Account Settings -> Server Settings) with "Move it to this folder" radio button set does not show any Local Folders: I couldn't show that on a screenshot because the Screen shot wouldn't let me do so! Of course, even if this 'move' was able to work, it still doesn't solve the problem of putting the message in the wrong folder. I'll just have to get better at doing Drag & Drop!
PS it really is about time that Mozilla corrected this bug.
PPS there's also the problem that the suggested apport-collect command hangs. Should I open a bug report on that? If so, how do I report it?
PPS there's now a new bug in Thunderbird in that the automatic Junk mail facility now doesn't work for one of my regular Junk suppliers. Is it possible for Ubuntu to move to a better version of Thunderbird than this 52.8.0 version?

Hi John,
I have created an "upstream" bug report at the Thunderbird/Mozilla bug report site called Bugzilla. And I have linked that bug report to this one.

Here is the link to the other report:
https://bugzilla.mozilla.org/show_bug.cgi?id=1475900

This is as far as I can go on this ticket. I hope they action it or provide a workaround soon.
Hope you are well.
G

Hi John,
Just to give you an update. The Mozilla are looking at it. I have had a question from them asking for more clarification on this yesterday.I will test it on the beta version shortly.
:)
G

Hi John, I have tried to set up a POP account in testing but am unable to do so. This is as far as I can go on this. I will keep an eye on this and the accompanying Mozilla bug report.
Hopefully they can include a fix in the next version.
Thanks
G

Hi G
BTW I use IMAP not POP.

Oh, that's great, John. Can you tell me where the "leave message on server" option is, in the preferences window? (when using IMAP)
I am new to this and I can't seem to find it.
Take care
:)
G

I don't know about the "leave message on server" option.
However, In Edit -> Account Settings -> -> Server Seetings, the option is set for "When I delete a message", "Move it to this folder" "Deleted on gmail".

OK, John, I will look at trying to do the same in the latest version of Thunderbird.
Thanks
:)
G

Hello John. I have tested this with a testing GMAIL account on the Thunderbird 60 (latest version - manual testing upgrade) and version 57.0b2 (available through beta upgrade channel). In these two versions, the deleted emails go correctly to the trash bin.

Just to clarify,
In the account --> settings --> server settings,
under "Server Settings" section in the right hand pane, you have the following
Under “When I delete a message:”
you have selected the “move it to this folder:” option
and in the drop down to the right of this option,
you have selected “Gmail” and then “Trash”
Is that correct?

Could you also tell me what version of Ubuntu you have?
Thanks
G

Hi G,

I have Ubuntu 16.04 with T'bird 52.9.1 on 2 PCs and Ubuntu 18.04 (clean installed) with T'bird 52.9.1 on the other. All have same problem. None of them have a Trash folder. All have a Deleted folder created by T'bird (i.e. not by me). Your statement about the settings is correct except that I selected Deleted on Gmail for the 'Move to folder': note that this is not the Bin sub-folder in the Googlemail (i.e. server) folder.

Hi John,
I think I am narrowing it down.

I see the difference between your 'Move to folder' settings and mine. I realize you already attached a screen shot of the server settings screen.
Could you take a new screen shot of the server settings with the drop-down lists shown?
See attached example from my computer.

To take screenshots, I use a program called "screenshot" and set it to "Grab the whole screen" and "Grab after a delay of" 5 seconds, and check the box for "include pointer." Hope this helps.

Take care
:)
G

Hi G,

Not able to take screenshot showing drop down list as I as soon as I try
to take a Screenshot (run by either clicking its icon in Favourites or
by clicking the Show Apps icon and searching for Screenshot and pressing
Enter) it removes the drop down list from the display and the .png file
does not have it on).

John

On 19/08/18 22:15, gf wrote:
> Hi John,
> I think I am narrowing it down.
>
> I see the difference between your 'Move to folder' settings and mine. I realize you already attached a screen shot of the server settings screen.
> Could you take a new screen shot of the server settings with the drop-down lists shown?
> See attached example from my computer.
>
> To take screenshots, I use a program called "screenshot" and set it to
> "Grab the whole screen" and "Grab after a delay of" 5 seconds, and check
> the box for "include pointer." Hope this helps.
>
> Take care
> :)
> G
>
> ** Attachment added: "TB52.9.1 Gmail Server Settings on Ubuntu1604_Bug Triager Computer"
> https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1215524/+attachment/5177676/+files/TB52.9.1_GmailServerSettingsonUbuntu1604_GF.png
>

Hi John,
Are you using the program called "Screenshot"? I had to install it, I think.

Screenshot has an option, right on the opening screen, that allows you to set a delay before it takes the picture. However the option only works with full screen capture or perhaps current window capture (not capture of a specific region).

Really, what I am trying to get is a list of options you have available in the "when I delete messages" drop down list.
Your options seem different from mine.
Also, could you tell me your local language setting? Is it Great Britain, by any chance?
Take care
G

Hi G,

It was stupid of me to forget about the delay option. Screenshot attached.

Hi John. Thanks for the screenshot. That's very interesting. That's not the whole list, is it? You mentioned it was "Deleted" folder, not "Trash" - could you upload a screenshot of the part of the list that shows that? I would like to pass that on to the Mozilla group.

Is there also a "Trash" folder in your Gmail, as opposed to "Deleted"?

Also, what are you local language settings? Is it Great Britain?
Take care and thanks for your patience.
:)
G

Rest of gmail Server Settings attached. No Trash folder. Local Language (in Ubuntu & T'bird Spell Checker) is English Great Britain (GB)/ United Kingdom (UK).

Thanks for taking the time to post another screen shot for me, John. I will forward your two screen shots to the Mozilla programmers now.
I think we are narrowing it down.

I suspect that it might be because your deleted folder has the name "Deleted" instead of "Trash" but I am not a programmer and Thunderbird is all new to me.

I will let them poke away at it but I will keep an eye on this ticket and keep in touch with you.
Thanks again for your help on this.
Take care
G

Hi John,
I forwarded your two screen shots to the Mozilla programmers in their bug tracker (link is in comment #9 above).

Hopefully, they will action it soon. Though, I must advise that it may take a long time for them to action it, as the programmers themselves are also volunteers. Thank you for your patience. I will keep an eye on this ticket to watch for progress.

Take care
:)
G

Hi John,
The Mozilla team have tried to replicate your problem and can't so far.
See comments in the Mozilla upstream bug report:
https://bugzilla.mozilla.org/show_bug.cgi?id=1475900

Could you attach screen print(s) of your GMail list of folders? It might have to be two screen prints since it is such a long list. The Mozilla tech says that is where his trash folder is.

Thanks
G

G,

I've already attached screen prints of my Gmail list of folders in my Comments #9 & #22. Please clarify what you want.

My apologies, John. I see you are correct.
I will forward the two screen shots to the Mozilla team.
Thanks
G