Linux Mint

Graphics Crashes to Black Screen (intel gm965 integrated graphics chip)

Bug #1404858 reported by Jas
50
This bug affects 10 people
Affects Status Importance Assigned to Milestone
Linux Mint
New
Undecided
Unassigned

Bug Description

Hi,

Thanks for all help.

>>> Lots of system output contained below <<<<

o System crashes to black screen and mouse pointer remains responsive. I have to re-boot via power off button to get back (ouch!). This is most prone when opening Firefox and sometimes Chrome. Viewing youtube video in browser can cause crash too.

o Not sure if I can re-start cinnamon as I don't know how to in this situation.

o Google reveals this 'black screen crash' is happening quite consistently for a number of people running new installs of both LM C 17.1 rebecca and recent(?) ubuntu.

o Some basic details :
Kernel: 3.13.0-37-generic i686 (32 bit, gcc: 4.8.2)
Linux Mint 17.1 Rebecca
Machine: System: LENOVO (portable) product: 7661CH8 version: ThinkPad T61
Mobo: LENOVO model: 7661CH8 Bios: LENOVO version: 7LET44WW (1.14 ) date: 06/27/2007
CPU: Dual core Intel Core2 Duo CPU T7100 (-MCP-) cache: 2048 KB flags: (lm nx sse sse2 sse3 ssse3 vmx) bmips: 7181.94
           Clock Speeds: 1: 800.00 MHz 2: 800.00 MHz
Graphics: Card: Intel Mobile GM965/GL960 Integrated Graphics Controller (primary) bus-I

$ apt-cache policy xserver-xorg-video-intel
shows that trusty drivers are in use... see below ..

    >>>>> Are trusty drivers for Intel GM965 graphics chip broken ? <<<<<

o Both these links suggest
http://forums.debian.net/viewtopic.php?f=5&t=49881
https://github.com/ValveSoftware/steam-for-linux/issues/3466
installing
libgl1mesa-dri (Direct Rendering interface)
for the GM965 graphics chip.
I installed
 libgl1-mesa-dri
in the synaptic package manager, though both this and libgl1-mesa-glx now appear greyed out with an exclamation mark in the check box synaptic (post install)

Thank you

:)

Jas

System: Kernel: 3.13.0-37-generic i686 (32 bit, gcc: 4.8.2)
Desktop: Gnome Distro: Linux Mint 17.1 Rebecca
Machine: System: LENOVO (portable) product: 7661CH8 version: ThinkPad T61
Mobo: LENOVO model: 7661CH8 Bios: LENOVO version: 7LET44WW (1.14 ) date: 06/27/2007
CPU: Dual core Intel Core2 Duo CPU T7100 (-MCP-) cache: 2048 KB flags: (lm nx sse sse2 sse3 ssse3 vmx) bmips: 7181.94
           Clock Speeds: 1: 800.00 MHz 2: 800.00 MHz
Graphics: Card: Intel Mobile GM965/GL960 Integrated Graphics Controller (primary) bus-ID: 00:02.0
           X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1440x900@60.1hz
           GLX Renderer: Mesa DRI Intel 965GM x86/MMX/SSE2 GLX Version: 2.1 Mesa 10.1.3 Direct Rendering: Yes
Audio: Card: Intel 82801H (ICH8 Family) HD Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture ver: k3.13.0-37-generic
Network: Card-1: Intel 82566MM Gigabit Network Connection driver: e1000e ver: 2.3.2-k port: 1840 bus-ID: 00:19.0
           IF: eth0 state: down mac: <filter>
           Card-2: Intel PRO/Wireless 3945ABG [Golan] Network Connection driver: iwl3945 ver: in-tree:s bus-ID: 03:00.0
           IF: wlan0 state: up mac: <filter>
Drives: HDD Total Size: 240.1GB (3.5% used) 1: id: /dev/sda model: KINGSTON_SV300S3 size: 240.1GB
Partition: ID: / size: 219G used: 8.0G (4%) fs: ext4 ID: swap-1 size: 2.10GB used: 0.25GB (12%) fs: swap
RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors: System Temperatures: cpu: 58.0C mobo: 34.0C
           Fan Speeds (in rpm): cpu: 0
Info: Processes: 179 Uptime: 1 day Memory: 1331.2/1975.0MB Runlevel: 2 Gcc sys: 4.8.2 Client: Shell inxi: 1.8.4

$ apt-cache policy xserver-xorg-video-intel
xserver-xorg-video-intel:
  Installed: 2:2.99.910-0ubuntu1.1
  Candidate: 2:2.99.910-0ubuntu1.3
  Version table:
     2:2.99.910-0ubuntu1.3 0
        500 http://archive.ubuntu.com/ubuntu/ trusty-updates/main i386 Packages
 *** 2:2.99.910-0ubuntu1.1 0
        100 /var/lib/dpkg/status
     2:2.99.910-0ubuntu1 0
        500 http://archive.ubuntu.com/ubuntu/ trusty/main i386 Packages

>>>>> Are trusty drivers broken ? <<<<<

$ glxgears
Running synchronized to the vertical refresh. The framerate should be
approximately the same as the monitor refresh rate.
301 frames in 5.0 seconds = 60.024 FPS
300 frames in 5.0 seconds = 59.884 FPS
305 frames in 5.0 seconds = 60.915 FPS
300 frames in 5.0 seconds = 59.994 FPS
301 frames in 5.0 seconds = 60.000 FPS
301 frames in 5.0 seconds = 60.005 FPS
301 frames in 5.0 seconds = 60.000 FPS

 $ glxinfo
name of display: :0
display: :0 screen: 0
direct rendering: Yes
server glx vendor string: SGI
server glx version string: 1.4
server glx extensions:
    GLX_ARB_create_context, GLX_ARB_create_context_profile,
    GLX_ARB_fbconfig_float, GLX_ARB_framebuffer_sRGB, GLX_ARB_multisample,
    GLX_EXT_create_context_es2_profile, GLX_EXT_framebuffer_sRGB,
    GLX_EXT_import_context, GLX_EXT_texture_from_pixmap, GLX_EXT_visual_info,
    GLX_EXT_visual_rating, GLX_INTEL_swap_event, GLX_MESA_copy_sub_buffer,
    GLX_OML_swap_method, GLX_SGIS_multisample, GLX_SGIX_fbconfig,
    GLX_SGIX_pbuffer, GLX_SGIX_visual_select_group, GLX_SGI_swap_control
client glx vendor string: Mesa Project and SGI
client glx version string: 1.4
client glx extensions:
    GLX_ARB_create_context, GLX_ARB_create_context_profile,
    GLX_ARB_create_context_robustness, GLX_ARB_fbconfig_float,
    GLX_ARB_framebuffer_sRGB, GLX_ARB_get_proc_address, GLX_ARB_multisample,
    GLX_EXT_create_context_es2_profile, GLX_EXT_fbconfig_packed_float,
    GLX_EXT_framebuffer_sRGB, GLX_EXT_import_context,
    GLX_EXT_texture_from_pixmap, GLX_EXT_visual_info, GLX_EXT_visual_rating,
    GLX_INTEL_swap_event, GLX_MESA_copy_sub_buffer,
    GLX_MESA_multithread_makecurrent, GLX_MESA_query_renderer,
    GLX_MESA_swap_control, GLX_OML_swap_method, GLX_OML_sync_control,
    GLX_SGIS_multisample, GLX_SGIX_fbconfig, GLX_SGIX_pbuffer,
    GLX_SGIX_visual_select_group, GLX_SGI_make_current_read,
    GLX_SGI_swap_control, GLX_SGI_video_sync
GLX version: 1.4
GLX extensions:
    GLX_ARB_create_context, GLX_ARB_create_context_profile,
    GLX_ARB_fbconfig_float, GLX_ARB_framebuffer_sRGB,
    GLX_ARB_get_proc_address, GLX_ARB_multisample,
    GLX_EXT_create_context_es2_profile, GLX_EXT_framebuffer_sRGB,
    GLX_EXT_import_context, GLX_EXT_texture_from_pixmap, GLX_EXT_visual_info,
    GLX_EXT_visual_rating, GLX_INTEL_swap_event, GLX_MESA_copy_sub_buffer,
    GLX_MESA_multithread_makecurrent, GLX_MESA_query_renderer,
    GLX_MESA_swap_control, GLX_OML_swap_method, GLX_OML_sync_control,
    GLX_SGIS_multisample, GLX_SGIX_fbconfig, GLX_SGIX_pbuffer,
    GLX_SGIX_visual_select_group, GLX_SGI_make_current_read,
    GLX_SGI_swap_control, GLX_SGI_video_sync
OpenGL vendor string: Intel Open Source Technology Center
OpenGL renderer string: Mesa DRI Intel(R) 965GM x86/MMX/SSE2
OpenGL version string: 2.1 Mesa 10.1.3
OpenGL shading language version string: 1.20
OpenGL extensions:
    GL_3DFX_texture_compression_FXT1, GL_AMD_seamless_cubemap_per_texture,
    GL_AMD_shader_trinary_minmax, GL_ANGLE_texture_compression_dxt3,
    GL_ANGLE_texture_compression_dxt5, GL_APPLE_object_purgeable,
    GL_APPLE_packed_pixels, GL_APPLE_vertex_array_object,
    GL_ARB_ES2_compatibility, GL_ARB_clear_buffer_object,
    GL_ARB_color_buffer_float, GL_ARB_copy_buffer, GL_ARB_debug_output,
    GL_ARB_depth_buffer_float, GL_ARB_depth_clamp, GL_ARB_depth_texture,
    GL_ARB_draw_buffers, GL_ARB_draw_elements_base_vertex,
    GL_ARB_draw_instanced, GL_ARB_explicit_attrib_location,
    GL_ARB_fragment_coord_conventions, GL_ARB_fragment_program,
    GL_ARB_fragment_program_shadow, GL_ARB_fragment_shader,
    GL_ARB_framebuffer_object, GL_ARB_framebuffer_sRGB,
    GL_ARB_get_program_binary, GL_ARB_half_float_pixel,
    GL_ARB_half_float_vertex, GL_ARB_instanced_arrays,
    GL_ARB_internalformat_query, GL_ARB_invalidate_subdata,
    GL_ARB_map_buffer_alignment, GL_ARB_map_buffer_range, GL_ARB_multisample,
    GL_ARB_multitexture, GL_ARB_occlusion_query, GL_ARB_occlusion_query2,
    GL_ARB_pixel_buffer_object, GL_ARB_point_parameters, GL_ARB_point_sprite,
    GL_ARB_provoking_vertex, GL_ARB_robustness, GL_ARB_sampler_objects,
    GL_ARB_seamless_cube_map, GL_ARB_shader_bit_encoding,
    GL_ARB_shader_objects, GL_ARB_shader_texture_lod,
    GL_ARB_shading_language_100, GL_ARB_shadow, GL_ARB_sync,
    GL_ARB_texture_border_clamp, GL_ARB_texture_compression,
    GL_ARB_texture_compression_rgtc, GL_ARB_texture_cube_map,
    GL_ARB_texture_env_add, GL_ARB_texture_env_combine,
    GL_ARB_texture_env_crossbar, GL_ARB_texture_env_dot3,
    GL_ARB_texture_float, GL_ARB_texture_mirror_clamp_to_edge,
    GL_ARB_texture_mirrored_repeat, GL_ARB_texture_non_power_of_two,
    GL_ARB_texture_rectangle, GL_ARB_texture_rg, GL_ARB_texture_rgb10_a2ui,
    GL_ARB_texture_storage, GL_ARB_texture_swizzle, GL_ARB_transpose_matrix,
    GL_ARB_vertex_array_bgra, GL_ARB_vertex_array_object,
    GL_ARB_vertex_attrib_binding, GL_ARB_vertex_buffer_object,
    GL_ARB_vertex_program, GL_ARB_vertex_shader,
    GL_ARB_vertex_type_2_10_10_10_rev, GL_ARB_window_pos,
    GL_ATI_blend_equation_separate, GL_ATI_draw_buffers,
    GL_ATI_envmap_bumpmap, GL_ATI_separate_stencil,
    GL_ATI_texture_env_combine3, GL_ATI_texture_float, GL_EXT_abgr,
    GL_EXT_bgra, GL_EXT_blend_color, GL_EXT_blend_equation_separate,
    GL_EXT_blend_func_separate, GL_EXT_blend_minmax, GL_EXT_blend_subtract,
    GL_EXT_compiled_vertex_array, GL_EXT_copy_texture, GL_EXT_draw_buffers2,
    GL_EXT_draw_instanced, GL_EXT_draw_range_elements, GL_EXT_fog_coord,
    GL_EXT_framebuffer_blit, GL_EXT_framebuffer_object,
    GL_EXT_framebuffer_sRGB, GL_EXT_gpu_program_parameters,
    GL_EXT_multi_draw_arrays, GL_EXT_packed_depth_stencil,
    GL_EXT_packed_float, GL_EXT_packed_pixels, GL_EXT_pixel_buffer_object,
    GL_EXT_point_parameters, GL_EXT_polygon_offset, GL_EXT_provoking_vertex,
    GL_EXT_rescale_normal, GL_EXT_secondary_color,
    GL_EXT_separate_shader_objects, GL_EXT_separate_specular_color,
    GL_EXT_shadow_funcs, GL_EXT_stencil_two_side, GL_EXT_stencil_wrap,
    GL_EXT_subtexture, GL_EXT_texture, GL_EXT_texture3D,
    GL_EXT_texture_array, GL_EXT_texture_compression_dxt1,
    GL_EXT_texture_compression_rgtc, GL_EXT_texture_compression_s3tc,
    GL_EXT_texture_cube_map, GL_EXT_texture_edge_clamp,
    GL_EXT_texture_env_add, GL_EXT_texture_env_combine,
    GL_EXT_texture_env_dot3, GL_EXT_texture_filter_anisotropic,
    GL_EXT_texture_integer, GL_EXT_texture_lod_bias, GL_EXT_texture_object,
    GL_EXT_texture_rectangle, GL_EXT_texture_sRGB, GL_EXT_texture_sRGB_decode,
    GL_EXT_texture_shared_exponent, GL_EXT_texture_snorm,
    GL_EXT_texture_swizzle, GL_EXT_vertex_array, GL_EXT_vertex_array_bgra,
    GL_IBM_multimode_draw_arrays, GL_IBM_rasterpos_clip,
    GL_IBM_texture_mirrored_repeat, GL_INGR_blend_func_separate, GL_KHR_debug,
    GL_MESA_pack_invert, GL_MESA_texture_signed_rgba, GL_MESA_window_pos,
    GL_NV_blend_square, GL_NV_conditional_render, GL_NV_depth_clamp,
    GL_NV_light_max_exponent, GL_NV_packed_depth_stencil,
    GL_NV_primitive_restart, GL_NV_texgen_reflection,
    GL_NV_texture_env_combine4, GL_NV_texture_rectangle, GL_OES_EGL_image,
    GL_OES_read_format, GL_S3_s3tc, GL_SGIS_generate_mipmap,
    GL_SGIS_texture_border_clamp, GL_SGIS_texture_edge_clamp,
    GL_SGIS_texture_lod, GL_SUN_multi_draw_arrays

12 GLX Visuals
    visual x bf lv rg d st colorbuffer sr ax dp st accumbuffer ms cav
  id dep cl sp sz l ci b ro r g b a F gb bf th cl r g b a ns b eat
----------------------------------------------------------------------------
0x020 24 tc 0 32 0 r y . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None
0x021 24 dc 0 32 0 r y . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None
0x075 24 tc 0 32 0 r y . 8 8 8 8 . . 0 0 0 0 0 0 0 0 0 None
0x076 24 tc 0 32 0 r . . 8 8 8 8 . . 0 0 0 0 0 0 0 0 0 None
0x077 24 tc 0 32 0 r . . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None
0x078 24 tc 0 32 0 r y . 8 8 8 8 . . 0 24 8 16 16 16 16 0 0 Slow
0x079 24 dc 0 32 0 r y . 8 8 8 8 . . 0 0 0 0 0 0 0 0 0 None
0x07a 24 dc 0 32 0 r . . 8 8 8 8 . . 0 0 0 0 0 0 0 0 0 None
0x07b 24 dc 0 32 0 r . . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None
0x07c 24 dc 0 32 0 r y . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None
0x07d 24 dc 0 32 0 r y . 8 8 8 8 . . 0 24 8 16 16 16 16 0 0 Slow
0x05c 32 tc 0 32 0 r y . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None

24 GLXFBConfigs:
    visual x bf lv rg d st colorbuffer sr ax dp st accumbuffer ms cav
  id dep cl sp sz l ci b ro r g b a F gb bf th cl r g b a ns b eat
----------------------------------------------------------------------------
0x05d 0 tc 0 16 0 r y . 5 6 5 0 . . 0 0 0 0 0 0 0 0 0 None
0x05e 0 tc 0 16 0 r . . 5 6 5 0 . . 0 0 0 0 0 0 0 0 0 None
0x05f 0 tc 0 16 0 r y . 5 6 5 0 . . 0 16 0 0 0 0 0 0 0 None
0x060 0 tc 0 16 0 r . . 5 6 5 0 . . 0 16 0 0 0 0 0 0 0 None
0x061 24 tc 0 32 0 r y . 8 8 8 8 . . 0 0 0 0 0 0 0 0 0 None
0x062 24 tc 0 32 0 r . . 8 8 8 8 . . 0 0 0 0 0 0 0 0 0 None
0x063 24 tc 0 32 0 r y . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None
0x064 24 tc 0 32 0 r . . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None
0x065 0 tc 0 16 0 r y . 5 6 5 0 . . 0 16 0 0 0 0 0 0 0 None
0x066 0 tc 0 16 0 r y . 5 6 5 0 . . 0 16 0 16 16 16 0 0 0 Slow
0x067 32 tc 0 32 0 r y . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None
0x068 24 tc 0 32 0 r y . 8 8 8 8 . . 0 24 8 16 16 16 16 0 0 Slow
0x069 0 dc 0 16 0 r y . 5 6 5 0 . . 0 0 0 0 0 0 0 0 0 None
0x06a 0 dc 0 16 0 r . . 5 6 5 0 . . 0 0 0 0 0 0 0 0 0 None
0x06b 0 dc 0 16 0 r y . 5 6 5 0 . . 0 16 0 0 0 0 0 0 0 None
0x06c 0 dc 0 16 0 r . . 5 6 5 0 . . 0 16 0 0 0 0 0 0 0 None
0x06d 24 dc 0 32 0 r y . 8 8 8 8 . . 0 0 0 0 0 0 0 0 0 None
0x06e 24 dc 0 32 0 r . . 8 8 8 8 . . 0 0 0 0 0 0 0 0 0 None
0x06f 24 dc 0 32 0 r y . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None
0x070 24 dc 0 32 0 r . . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None
0x071 0 dc 0 16 0 r y . 5 6 5 0 . . 0 16 0 0 0 0 0 0 0 None
0x072 0 dc 0 16 0 r y . 5 6 5 0 . . 0 16 0 16 16 16 0 0 0 Slow
0x073 24 dc 0 32 0 r y . 8 8 8 8 . . 0 24 8 0 0 0 0 0 0 None
0x074 24 dc 0 32 0 r y . 8 8 8 8 . . 0 24 8 16 16 16 16 0 0 Slow

See original description
Jas (kessack)
summary: - Graphics Crashes to Black Screen
+ Graphics Crashes to Black Screen (intel gm965 integrated graphics chip)
Jas (kessack)
description: updated
Revision history for this message
Infinity (georgseema) wrote :

On LM 17.1 I'm also getting a black screen (totally black, even mouse goes away). When going to chrome.google.com (to download chrome) screen will certainly go black!, sometimes when watching videos form youtube or browsing any other graphic heavy sites.

System is: Dell Vostro 1500 (with intel Gm965 graphics).
I can give more specifics info if needed.

Revision history for this message
Jas (kessack) wrote : Re: [Bug 1404858] Re: Graphics Crashes to Black Screen (intel gm965 integrated graphics chip)
Download full text (16.4 KiB)

Im wandering if it is flash or some other web browser component and way it
interacts with graphics card?

Its definateley more prevelant with Forefox than Chrome.

I have a linux mint 16 laptop with chrome and firefox. It never happens and
presumable all the same flash updates.

May have to try Crubchbag
On 2 Jan 2015 15:35, "Georg" <email address hidden> wrote:

> On LM 17.1 I'm also getting a black screen (totally black, even mouse
> goes away). When going to chrome.google.com (to download chrome) screen
> will certainly go black!, sometimes when watching videos form youtube or
> browsing any other graphic heavy sites.
>
> System is: Dell Vostro 1500 (with intel Gm965 graphics).
> I can give more specifics info if needed.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1404858
>
> Title:
> Graphics Crashes to Black Screen (intel gm965 integrated graphics
> chip)
>
> Status in The Linux Mint Distribution:
> New
>
> Bug description:
> Hi,
>
> Thanks for all help.
>
> >>> Lots of system output contained below <<<<
>
> o System crashes to black screen and mouse pointer remains responsive.
> I have to re-boot via power off button to get back (ouch!). This is
> most prone when opening Firefox and sometimes Chrome. Viewing youtube
> video in browser can cause crash too.
>
> o Not sure if I can re-start cinnamon as I don't know how to in this
> situation.
>
> o Google reveals this 'black screen crash' is happening quite
> consistently for a number of people running new installs of both LM C
> 17.1 rebecca and recent(?) ubuntu.
>
> o Some basic details :
> Kernel: 3.13.0-37-generic i686 (32 bit, gcc: 4.8.2)
> Linux Mint 17.1 Rebecca
> Machine: System: LENOVO (portable) product: 7661CH8 version: ThinkPad
> T61
> Mobo: LENOVO model: 7661CH8 Bios: LENOVO version: 7LET44WW (1.14 ) date:
> 06/27/2007
> CPU: Dual core Intel Core2 Duo CPU T7100 (-MCP-) cache: 2048 KB
> flags: (lm nx sse sse2 sse3 ssse3 vmx) bmips: 7181.94
> Clock Speeds: 1: 800.00 MHz 2: 800.00 MHz
> Graphics: Card: Intel Mobile GM965/GL960 Integrated Graphics Controller
> (primary) bus-I
>
> $ apt-cache policy xserver-xorg-video-intel
> shows that trusty drivers are in use... see below ..
>
> >>>>> Are trusty drivers for Intel GM965 graphics chip broken ?
> <<<<<
>
> o Both these links suggest
> http://forums.debian.net/viewtopic.php?f=5&t=49881
> https://github.com/ValveSoftware/steam-for-linux/issues/3466
> installing
> libgl1mesa-dri (Direct Rendering interface)
> for the GM965 graphics chip.
> I installed
> libgl1-mesa-dri
> in the synaptic package manager, though both this and libgl1-mesa-glx
> now appear greyed out with an exclamation mark in the check box synaptic
> (post install)
>
> Thank you
>
> :)
>
> Jas
>
> System: Kernel: 3.13.0-37-generic i686 (32 bit, gcc: 4.8.2)
> Desktop: Gnome Distro: Linux Mint 17.1 Rebecca
> Machine: System: LENOVO (portable) product: 7661CH8 version: ThinkPad
> T61
> Mobo: LENOVO model: 7661CH8 Bios: LENOVO version: 7LET44WW (1.14 ) date:
> 06/27/2007
> ...

Revision history for this message
Infinity (georgseema) wrote :

That "bug" is quite common as you can see here: http://forums.linuxmint.com/viewtopic.php?f=208&t=183082

And there is one more report about this issue on the LM blog: http://blog.linuxmint.com/?p=2714
(ctrl_F, serach for: Bill M)

Revision history for this message
Jas (kessack) wrote :

H George

Yes it seems (who actually knows until it's fixed) it is something to do with the
Intel gm965 integrated graphics chip

May be the driver did not compile correctly in the kernel or something : I was just looking at ...

https://bbs.archlinux.org/viewtopic.php?id=130379
says a problem was identified with
GM965
Person then installed
xf86-video-intel
and everything else
xorg

when I searched my system for
xf86-video-intel
I only found
xserver-xorg-video-intel
the attached screenshot says this is the driver for the
i965
series chips.

I do not know if this is the correct driver and it does not work properly or it is the wrong driver.

AHHHHH i just noticed

>>>>> xserver-xorg-video-intel
is grayed out as an update available and (not) installed on the problem laptop

I selected the package and chose from the menu
Package --> Force Install

I'll let U know if it makes a difference

:)

Revision history for this message
Jas (kessack) wrote :

Hi George

Lots of fiddling according to above mentioned page
https://bbs.archlinux.org/viewtopic.php?id=130379

No good results !

You any ideas ...

May be a Nvida graphics driver.
Not sure why .. may be a red herring only !

Revision history for this message
Jas (kessack) wrote :

Intel graphics driver page reports same problem

https://01.org/linuxgraphics/node/379

Revision history for this message
Infinity (georgseema) wrote :

According to the forum thread I posted the bug actually exists in the ubuntu 14.04 LTS base (mint 17.1 is based on that). I can recreate the black screen on ubuntu 14.04 aswell. It is a quite big problem, but it only affects small group of people with "old" laptops that have gm965 graphics...
I dont know how to fix it bec I'm no dev.

Revision history for this message
Jas (kessack) wrote :

Hi George,

Here is what I have done .... and my conclusions ... so far ...

Synaptic -->
choose
"kernel & modules"
in left menu

Here are the kernels I have just tested on the "black screen" system with results ...

Kernel = 3.13.0-37-generic
o ** Black screens at web site chrome.google.com **
o wireless mouse works
o Screen resolution sets properly at 900 pixels wide
o Wi-Fi applet on desktop works properly

Kernel = 3.13.0-39-generic & 3.13.0-40-generic & 3.16.0-28-generic ( 3 different kernels tested )
... results are the same for all three kernels ...
o ** DOES NOT ** Black screens at web site chrome.google.com **
o wireless mouse works
o Screen resolution sets properly at 900 pixels wide
o Wi-Fi applet on desktop works properly

CONCLUSION :

** 3.13.0-37-generic kernel ( as comes pre-installed with LM 17.1 Rebecca ) **

This is a highly customised kernel for and works well for Linux Mint 17.1 Rebecca except some aspect in the kernel does not support the Intel GM965 chipset.

This is a critical flaw leading to Mint abandonment without a fix.

SOLUTION : some (probably) small aspect of the Intel GM965 chipset was forgotten during compiling the
3.13.0-37-generic
 kernel.
this can possibly be fixed by an appropriate dev.

Next step.

** Try and get in touch with the developers and indicate this problem **

I beleive this issue is significant becasue the GM965 is in many IBM Thinkpad T60-T61 laptops just like this one

Revision history for this message
Jas (kessack) wrote :

The below should read ...

"
Kernel = 3.13.0-39-generic & 3.13.0-40-generic & 3.16.0-28-generic ( 3 different kernels tested )
... results are the same for all three kernels ...
o ** DOES NOT ** Black screens at web site chrome.google.com **
o wireless mouse works
o Screen resolution sets properly at 900 pixels wide
o Wi-Fi applet on desktop works properly

"

as follows, sorry, the above was a typo ...

Kernel = 3.13.0-39-generic & 3.13.0-40-generic & 3.16.0-28-generic ( 3 different kernels tested )
... results are the same for all three kernels ...
o ** DOES NOT ** Black screens at web site chrome.google.com ** ( ie chrome.google.com WORKS WELL :) )
o wireless mouse ***DOES NOT work***
o Screen resolution ***DOES NOT*** set properly at 900 pixels wide. It is wrongly set at 800 wide with no way to change it...
o Wi-Fi applet on desktop ***DOES NOT*** works properly

Revision history for this message
Chris S (chris+ubuntu1) wrote :

Chiming in that this is affecting me on a recent upgrade from Petra. It makes this release unusable, and I re-installed Petra.

Revision history for this message
John (john-zartman) wrote :

Has there been any update on this bug? I installed Mint 17.1 maybe a week ago on an old Dell Vostro 1510 laptop and just recently discovered the bug when when on YouTube. I was using Firefox for a while after I installed, and I can't remember if I ever got a black screen then, but I switched over to Chromium where I first noticed the issue.

Revision history for this message
Jas (kessack) wrote :
Download full text (16.5 KiB)

Hi John

How r u ? :)

*re Linux Mint 17.1 Black screen crash*

I had not switched that machine on in ages .. though I just have.
I've applied all available updates and have just opened chrome and
www.google.com/chrome and it crashed as before.

So it seems there is no update /fix.

U could try loading Linux Mint 16?

Kind regards

:)

Kes

On 24 February 2015 at 20:36, John <email address hidden> wrote:

> Has there been any update on this bug? I installed Mint 17.1 maybe a
> week ago on an old Dell Vostro 1510 laptop and just recently discovered
> the bug when when on YouTube. I was using Firefox for a while after I
> installed, and I can't remember if I ever got a black screen then, but I
> switched over to Chromium where I first noticed the issue.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1404858
>
> Title:
> Graphics Crashes to Black Screen (intel gm965 integrated graphics
> chip)
>
> Status in The Linux Mint Distribution:
> New
>
> Bug description:
> Hi,
>
> Thanks for all help.
>
> >>> Lots of system output contained below <<<<
>
> o System crashes to black screen and mouse pointer remains responsive.
> I have to re-boot via power off button to get back (ouch!). This is
> most prone when opening Firefox and sometimes Chrome. Viewing youtube
> video in browser can cause crash too.
>
> o Not sure if I can re-start cinnamon as I don't know how to in this
> situation.
>
> o Google reveals this 'black screen crash' is happening quite
> consistently for a number of people running new installs of both LM C
> 17.1 rebecca and recent(?) ubuntu.
>
> o Some basic details :
> Kernel: 3.13.0-37-generic i686 (32 bit, gcc: 4.8.2)
> Linux Mint 17.1 Rebecca
> Machine: System: LENOVO (portable) product: 7661CH8 version: ThinkPad
> T61
> Mobo: LENOVO model: 7661CH8 Bios: LENOVO version: 7LET44WW (1.14 ) date:
> 06/27/2007
> CPU: Dual core Intel Core2 Duo CPU T7100 (-MCP-) cache: 2048 KB
> flags: (lm nx sse sse2 sse3 ssse3 vmx) bmips: 7181.94
> Clock Speeds: 1: 800.00 MHz 2: 800.00 MHz
> Graphics: Card: Intel Mobile GM965/GL960 Integrated Graphics Controller
> (primary) bus-I
>
> $ apt-cache policy xserver-xorg-video-intel
> shows that trusty drivers are in use... see below ..
>
> >>>>> Are trusty drivers for Intel GM965 graphics chip broken ?
> <<<<<
>
> o Both these links suggest
> http://forums.debian.net/viewtopic.php?f=5&t=49881
> https://github.com/ValveSoftware/steam-for-linux/issues/3466
> installing
> libgl1mesa-dri (Direct Rendering interface)
> for the GM965 graphics chip.
> I installed
> libgl1-mesa-dri
> in the synaptic package manager, though both this and libgl1-mesa-glx
> now appear greyed out with an exclamation mark in the check box synaptic
> (post install)
>
> Thank you
>
> :)
>
> Jas
>
> System: Kernel: 3.13.0-37-generic i686 (32 bit, gcc: 4.8.2)
> Desktop: Gnome Distro: Linux Mint 17.1 Rebecca
> Machine: System: LENOVO (portable) product: 7661CH8 version: ThinkPad
> T61
> Mobo: LENOVO model: 7661CH8 Bios: LENOVO version: 7LET44WW (1....

Revision history for this message
Nick S (pinkcoons) wrote :

A workaround is to change the acceleration mode to UXA in Xorg.conf. More precisely this means creating a file /etc/X11/xorg.conf.d/20-intel.conf containing:

Section "Device"
 Identifier "Card0"
 Driver "Intel"
 Option "AccelMethod" "uxa"
EndSection

I can now access the Chrome download page with hardware acceleration enabled (which was not possible before).

Does anyone know which kernel update caused the problem? I'd like to investigate it but first I need an idea of what changes might have caused it.

Revision history for this message
Infinity (georgseema) wrote :

@ Nick S

This bug has been there ever since the LM 17 launch (Ubuntu 14.04) . LM 16 doesn`t have this bug, it was based on Ubuntu 13.10.

Revision history for this message
Nick S (pinkcoons) wrote :

I seem to have spoken too soon as regards the workaround. With acceleration on in Chrome I can cause a GPU failure even with hardware acceleration disabled (Option "NoAccel" "True" in Xorg.conf). This is really bizarre.

@Infinity: Thanks for the info. So this bug never appeared in LM 16? If that's the case then it appears to have been introduced with the major update, which may make it very difficult to track down.

Revision history for this message
Svetov Mikhail (svmk-tmsk) wrote :

lspci |grep -i vga

00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) (rev 03)

Upgrading to 3.16.0-31-generic is solved my problem.

Revision history for this message
Jean-Pierre van Riel (jpvr) wrote :

Mint 17.0 with recent 32-bit i686 13.3.0-46 kernel still has this bug. Playing a video in chrome via youtube triggers it.

Revision history for this message
Vilis (vilis) wrote :

I am likewise afflicted with this same problem with Linux Mint Cinnamon 17.1 Rebecca 64 bit I installed with GREAT DIFFICULTY (constant crashes or glitches requiring re-reading of the installation program) on my Dell Latitude D630 laptop which I confirmed runs the Intel Mobile GM965/Gl960 Integrated Graphics Controller (primary) (rev 0c) (prog-if 00 [VGA controller]).

The only helpful info I have discovered is that I must stick to the default mode "Run Xclient script". If I start my Dell D630 up with any other desktop option, such as Cinnamon or Cinnamon Software Rendering, or Xfce Session (I installed as an experiment) the system will sputter along miserably in fits and starts until it sooner or later crashes dead. Running under Xclient script it works tolerably well unless I use any of my browsers too much, which seem to sooner or later crash (Firefox, Opera, Chrome). Some sessions are more trouble free than others, by pure random chance.

My impression is that this is a serious problem afflicting a lot of users who have older but still very servicable and useful laptops of many popular brands, including Dell, and deserves to be forwarded to the movers and shakers at Ubuntu and Mint, and the user community.

If anyone comes up with a fix in the meanwhile, write it out in detail step by step in understandable plain English to help the rest of us. Thanks.

Revision history for this message
Kim (kim-551) wrote :

Anyone had any luck with this? My dad has this issue, with Intel GM965. Various sites cause the crash and can't get the monitor back so have to power off the hard way. Sorry I don't have more useful information, I don't live near him and he's not technical. Gave them Mint to speed up their old laptop.

Revision history for this message
dontcopy (thatfloppy) wrote :

00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) (rev 03)
64bit 3.16.0-43-generic

YouTube instantly crashes my DE.
The workaround in #13 works but UXA really degrades performance and makes my system run hotter than the sun.

Revision history for this message
korgman (korgie) wrote :

In my case (Slackware-14.1 with custom config kernel 3.12.38) I can restore the screen with standy to disk (or ram) but it's weird. The LCD lighting is not even.

The solution is to disable hardware acceleration on chrome.

Revision history for this message
syllamo (sylvain-lamoureux) wrote :

I have a problem with video on the GM965 but it did not go to black screen. Instead black bars would appear in different windows (looks like bar codes and always horizontal). This happens on multiple machines with Linux Mint 17.2 and LMDE 2. A restart of the program affected or Cinnamon (when the lines occur within Cinnamon) works but the problem is reoccurring. Attached is a screenshot of Chromium with the problem - the lines can vary in size.
The closest thing I found to my problem was this thread and the laptop I am using is a Lenovo T61 Product Name: 7661V52
as mentioned by the reporter but perhaps slightly different.
I have updated the BIOS today to 7LETD0WW (2.30 ) Release Date: 02/27/2012 and will monitor the machine to see if that solves the problem.

Revision history for this message
syllamo (sylvain-lamoureux) wrote :

Update - new BIOS did not work as the problem is still persistent.

Revision history for this message
syllamo (sylvain-lamoureux) wrote :

Second Machine: BIOS Information
        Vendor: Dell Inc.
        Version: A07
        Release Date: 12/03/2008
Product Name: Studio 1537

Revision history for this message
syllamo (sylvain-lamoureux) wrote :

oops forgot screenshot - note this is not the same chipset but both Intel

Revision history for this message
syllamo (sylvain-lamoureux) wrote :

I have seen the issue that I have encountered (bar code like lines forming in graphics rendering) on all machines running Mint/LMDE2 with Cinnamon with Intel chipset video.

I installed Mint 17.2 XFCE and have had no issues so far after a full day of usage and have zero issues running Debian 8 with Openbox; this seems to only affect Cinnamon but I have not tested Mate or KDE.

Not sure what to do next as in where to post this information or if I even have the right bug report.

Revision history for this message
syllamo (sylvain-lamoureux) wrote :

Another note - I also have one laptop which has an Nvidia graphics card and this issue does not affect it as it is running 17.2 Cinnamon - Another client machine has ATI video and it is also not affected.
This is also affecting a client's machine with Intel video - can this issue please be assigned in order to find a fix as when I lure people away from Microsoft I install the Cinnamon edition for its ease of use and familiarity.

Revision history for this message
Donald (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8jn6ln0m3jxne2k9x1ohg85w3jabxlrqbgszpjpwcmvkbcvq9spp6z3w5j1m33k06tlsf-c04cs2xj0-a811i2i3ytqlsztthjth0svbccw8inm65tmkqp9sarr553jq53in4xm1m8wn3o4rlwaer06ogwvqwv9mrqoku2x334n7di44o65qze67n1wneepmidnuwnde1rqcbpgdf70gtqq2) wrote :

I've had the same problem with Ubuntu 14.04 on a T61.

lspci:

00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 0c)
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) (rev 0c)
00:02.1 Display controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (secondary) (rev 0c)
00:19.0 Ethernet controller: Intel Corporation 82566MM Gigabit Network Connection (rev 03)
00:1a.0 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #5 (rev 03)
00:1a.7 USB controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 2 (rev 03)
00:1c.2 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 3 (rev 03)
00:1c.3 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 4 (rev 03)
00:1c.4 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 5 (rev 03)
00:1d.0 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #3 (rev 03)
00:1d.7 USB controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev f3)
00:1f.0 ISA bridge: Intel Corporation 82801HEM (ICH8M-E) LPC Interface Controller (rev 03)
00:1f.1 IDE interface: Intel Corporation 82801HM/HEM (ICH8M/ICH8M-E) IDE Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation 82801HM/HEM (ICH8M/ICH8M-E) SATA Controller [AHCI mode] (rev 03)
00:1f.3 SMBus: Intel Corporation 82801H (ICH8 Family) SMBus Controller (rev 03)
03:00.0 Network controller: Intel Corporation PRO/Wireless 3945ABG [Golan] Network Connection (rev 02)
15:00.0 CardBus bridge: Ricoh Co Ltd RL5c476 II (rev ba)
15:00.1 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 IEEE 1394 Controller (rev 04)

I was running kernel 3.16.0-48 which seems to have been the default for LTS 14.04 at the time of this writing. I then installed 3.19.0-30:

uname -a
Linux T61 3.19.0-30-generic #34~14.04.1-Ubuntu SMP Fri Oct 2 22:09:39 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

With this, I can play YouTube videos with Chrome without --disable-gpu without problems. The command to get 3.19.0-30 installed, including the required modules, was for me:

    apt-get install linux-image-3.19.0-30-generic linux-image-extra-3.19.0-30-generic

Revision history for this message
syllamo (sylvain-lamoureux) wrote :

I have since disabled the Window Effects under system settings-->effects and do not get the lines anymore.

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